Aura Plaza Hotel in Tbilisi

I chose the hotel because it had a parking lot and a junior suite with two separate rooms (I was with my wife and child). I asked about the parking lot when booking. In fact, there was road construction and it was impossible to get to the parking lot, which no one informed me about. The booked room was not provided, they said it was flooded, they gave me a room 10 square meters smaller. I tried to ask for a refund of the difference in the price of the rooms, but after the explanation from the owner of the hotel it turned out that I actually had to stay, I did not understand why (when paying with *******, the site, according to her, takes half the cost from her, but this is not my problem). The room is very simple, the mattresses are uncomfortable, the linen and towels are old, just for a night, a simple three stars. It is not clear why there are such good reviews... On the plus side, the staff is friendly but a bit helpless (didn't know the hotel's email address and didn't know how to print out the letter that came by email), home-cooked breakfast, simple but well prepared, and clean.

It is arranged on the first floor, and there is a rest area outside the window. It is scary that there are people walking around at night. The curtains cannot be closed completely, and a light shines on the face in the morning, which is very annoying.