Wyndham Garden Kassel in Kassel

Unfortunately, the hotel did not match the pictures and description at all. The pool had probably not been there for years, the hotel was extremely run-down, and it smelled like a sewer. We had to change the first room because of mold, the second was better, but still very dirty with the previous guest's socks under the bed. It was on the 5th floor, and the elevator did not work. When we used the other one, we understood why. We decided to walk instead. If we hadn't been so tired, we would have looked for another hotel. In short, it was simply awful.

The photo doesn't match the original, everything looks unkempt. Our room smelled of cigarette smoke all night.

The lobby smells of plumbing, one of the two elevators isn't working, and upon check-in, I had a bad feeling about finding my booking. There's no minibar in the room, only a wardrobe, a loose electrical outlet in the wall, and the lighting in the room is all different colors. In short, a hotel in need of a lot of maintenance. Hopefully, management will address this, as this is unworthy of a 4-star rating.

This was the worst hotel room I’ve ever stayed in outside of Africa. The entire hotel feels extremely worn out, and the breakfast was very disappointing. The photos shown online must be years old or heavily edited, because neither my colleagues nor I found any rooms that resembled them.

On a positive note, the staff did their best to compensate for the issues mentioned.

Terrible experience – staff tried to scam us.

We paid for the room online and were only supposed to pay an extra €28 for two dogs and parking.
At check-in, the staff tried to tell us the room was not paid for and demanded €108 in total. After around 20 minutes, the man at reception finally decided to check another system and computer – and suddenly, it turned out it was their mistake. He said we only had to pay €28, plus €10 for an “additional person” that wasn’t mentioned before.

The next morning, during check-out, the same thing happened again. Another staff member claimed we had only paid €38 for the dogs, parking, and the extra person, and insisted we still owed money for the room.

This is a disgrace.

The room was dirty, the silicone in the bathroom was old and moldy, the table was burned, and the view from the window was of a dead rat.

I would never stay at this place again – unprofessional staff, dirty rooms, and a complete lack of respect for paying guests.

Unfortunately, my stay at this hotel was disappointing. The property is in urgent need of renovation, especially the bathrooms in the rooms. The toilet was very outdated, worn out, and appeared dirty — more from age and wear than poor cleaning. The overall condition of the room felt old and neglected, which really affected the comfort of the stay.

Additionally, the swimming pool shown in the photos has not been in use for over two years, which was very misleading. It’s still advertised as available, but in reality, it’s out of order and unusable. That was a major letdown.

With proper maintenance and honest presentation, this hotel could offer a much better experience.