Colombi Hotel in Freiburg

So to start we reserved a three night stay and exited to begin our 14 day Christmas Market adventure in Freiburg. Unfortunately this ended up a C Plus rating compared to many other hotels visited in a similar category. Staff were awkward around guests and not all that friendly…. with a few exceptions. Our room was uncomfortably warm and even with two calls to reception the only answer was open a window. Check in was not very helpful or proactive with information about Christmas markets or what else to while in Freiburg. Lot of rules in general. Breakfast buffet food was good - lot of variety. On Sunday morning the restaurant was very busy even at 10 am and it is weird that once they check you in you are asked to find your own table and as you are roaming the dining room all the guests are staring at you while you are searching for available tables among those that have not yet been cleaned. You could hear a pin drop when we walked in. If you want anything out of the ordinary when you call room service lower your expectations. The bathroom needs a renovation and the shower pressure was non existent. On the positive side there were a few happy and helpful staff and it is a very nice property convenient to old town and the main train station. Overall comment - it’s an up and down experience - you’ll have one good experience offset by two not so good and so on and so forth. In the end - we were glad to be checking out and moving to our next five star property where they are killing it.

In principle a nice hotel, not cheap, on an excellent location in the city of Freiburg. However, we requested upfront extra attention for the cleaning of the room, because my wife has a dust allergy. The room was really dirty... the management did not even apologize.