Novotel Freiburg am Konzerthaus in Freiburg
✅ Rooms are spacious and generally clean with ample storage space ✅ Excellent location near the train station and within walking distance to the old town ✅ Friendly and helpful staff noted in multiple reviews ✅ Well-equipped amenities including a pleasant spa, pool, and sauna when functioning ✅ Complimentary bike rental and good breakfast options appreciated by families ❌ Some rooms and public areas show signs of aging and could benefit from modernization ❌ Noise issues reported from neighboring rooms with inconsistent response from reception ❌ Inconsistent housekeeping practices regarding room refill and cleanliness of glasses ❌ Sofa beds in family rooms described as uncomfortable by several guests ❌ Parking is not free and sauna and pool maintenance has been problematic
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Description
Novotel Freiburg am Konzerthaus is a 4-star hotel built in 1994 and renovated in 2005, offering a wide range of room types from Economy Single rooms to expansive Grand Suites and Cottages. The hotel provides many amenities including air conditioning, free WiFi, a restaurant, bar, fitness center, sauna, spa, and a children’s playground. Guests have access to convenient services such as 24-hour security, express check-in/out, luggage storage, and bike rental free of charge. Soundproof rooms and non-smoking policies throughout ensure a comfortable stay. Family rooms are available, and pets are allowed upon request. The hotel’s rooms generally receive positive remarks for spaciousness and cleanliness, although some guests note the décor is dated. The pool and sauna facilities are appreciated when operational. Overall, the hotel suits travelers seeking a central, well-equipped base near Freiburg’s main station, with options for business or family stays.
Location
Located at Konrad Adenauer Platz 2, Novotel Freiburg am Konzerthaus stands directly across from Freiburg’s main train station, making it highly accessible for travelers. The historic old city center is within walking distance, approximately 15 minutes on foot. Nearby, FIL Restaurant Bar Café is just 254 meters away and rated well by guests. The hotel is also 2880 meters from FKK Strand beach and 126 km from Stuttgart Echterdingen Airport (STR). This central location offers easy access to local attractions, shopping, and dining without needing a car.
Tips
- If you’re sensitive to noise, request a room away from upper floors or common areas.
- Bring your own pillows if you prefer alternatives to the hotel’s square or rectangular pillows.
- Confirm parking arrangements ahead of time to avoid surprises, as covered parking may incur extra charges.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, Visa, AmericanExpress, DinersClub, MasterCard
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Terrace
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Smoke Detector
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Breakfast
- Breakfast in the room
- Restaurant
- Vending machine
- Packed Lunches
- Free Wi-Fi
- Internet access
- Car rental
- Taxi booking
- Spanish
- German
- English
- Italian
- French
- Tour assistance
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Doctor
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Pets allowed (under 5 kg) (surcharge)
The nearest beach is located on the distance of 2880 m. It takes 43 minutes To the beach!
Video: Hotel Novotel Freiburg am Konzerthaus
Map
Reviews
We spent an entire cold&rainy weekend at Freiburg and near to never left the hotel. Nice, relaxing days. The room was large. the pleasant Spa opened at 3 p.m. The lounge offered a lot of space and a small kid's corner. The restaurant is rather good and waiters and waitresses are very friendly professionals. Breakfast good (as usual in Germany nowadays, the breakfast assistants had no clue ("We don't have camomille."), but there is a very active and competent smiling lady behind, just wait or ask for her). Some of the friendly receptionists seemed to be overwhelmed by their tasks, but with a little patience ..
What irritated me was the broken payments terminal: the card numbers had to introduced by hand. Hence my debet card was refused and I had to solve it for Accor with my credit card.
It’s a vintage vibe. It must have been the most cutting edge & modern hotel in the 80s. The orange wood could use an update, like a lighter whitewash. The carpets have also seen a lot.
The good thing is that t’s cleaner than newer hotels & only around €100/night for 2 adults and 1 child. The location is amazing & there is taxi rank in front of the hotel for convenience.
We have a nice view from the room & it’s quite spacious with a lot of storage and hangers - very important!
They have square pillows but they aren’t flat so I liked those, but the rectangular pillows - some are nice and smooth and some are lumpy. The lumpy ones should be improved. It was easy asking for extra pillows when we arrived after dinner.
More points for improvement are:
- SOUND PROOFING at about 11pm the person(s) in the room above us was stomping around loudly that even with earplugs I could still hear them. At 12:20 I called the reception to complain. The lady spoke a little English and misunderstood, thinking I wanted a room change int he middle of the night. I had to call back & the man in reception said: You’re the one asking for a room change? I said no. He said they can’t do anything about the noise from the outside. I said no, the noise is not from the outside, but from the room above. Isn’t there a rule about “quiet hours” in Germany? The man understood and said we will take care of it. Finally at about 12:40 they stopped stomping around.
- CLEANING OF GLASSES & CUPS I don’t know if they wash the used glasses in the room or replaced with new ones from a dishwasher but when we got back to our room the glasses are supposedly clean were inverted on the counter/desktop, but not placed on the coasters so it’s not sanitary. Housekeeping should be consistent on how mugs/glasses are placed daily. I smelled them & they smell like the toilet hand soap. I find the thought of the housekeeping cleaning the room & bathrooms then using the same gloves to wash the glasses/mugs unsanitary, so we just washed them with our natural soap to be sure.
- INCONSISTENT REFILLING some items like nespresso pods were refilled but the cream wasn’t refilled. The vanity kit wasn’t refilled. Normally in hotels the complimentary toiletries are consistently refilled & arranged on the counter by housekeeping daily.
We did not have breakfast at the hotel or get to use their pool so I can’t give a review for those aspects of the hotel. I hope my review helps improve the standards of the hotel.
We had a power cut on the day that we left (I don’t think this was the hotel’s fault as the weather was terrible and also caused delays to our trains), so a slightly weird ending to the stay, but we were very happy overall and would return.
Location very convenient right across train station.
Had to wait for room to get ready around 2pm check in.
There could be more outlets in the room. The two on the desk isn’t enough, already used up by lamp and water boiler, no place to plug in more things. Weirdly the toilet has 2 outlets, why?
WiFi was fast and steady, very good and reliable.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Novotel Freiburg am Konzerthaus
Are pets allowed at Novotel Freiburg am Konzerthaus?
Pets such as dogs and cats are allowed on request. Contact the property for specific fee details.
What types of rooms are available at this hotel?
Room types include Economy Single, Standard Double room with city view, Superior Suite, Junior Suite, Family rooms, and more as listed in the hotel data.
Does the hotel offer breakfast and what are the timings?
Breakfast is served as a buffet from Monday to Friday, 06:30 to 10:30. It is closed on weekends. Additional breakfast fees are payable at the property.
Is there free parking available at the hotel?
The hotel offers free parking, but some reviews mention covered parking is available for a fee. Contact the hotel directly for current details.
How close is the hotel to Freiburg’s main train station?
Novotel Freiburg am Konzerthaus is conveniently located directly across from Freiburg’s main train station.


































































































































