Relexa Hotel Bad Steben in Bad Steben

We come to bad Steben every year and always stay at another hotel. This time we wanted to try a Hotel with pool and chose the relexa hotel.
The experience was not the best, specially considering the price range of over 260€ a night, so we won't come back to relexa.

Pros:
- in the bedroom there were little slippers and a child's robe which were the cutest thing (see pic)
- the view from the pool is really beautiful. The glass walls create a very relaxing environment, specially when it's snowing outside
- at arrival we found in our bedroom cookies, 3 small milka chocolates, 1 banana, 1 tangerine, several apples and 4 bottles of sparkling water, all complimentary. At check out the receptionists offered us 3 small chocolates also
- our suite was big and comfortable albeit old fashioned

Cons:
- the rooms are not sound proof. The guest in the room below us knocked on our door saying he could hear our son walking around the room
- the waitress at breakfast was very rude (not just to us but to several guests), something really surreal considering it's a 4 star hotel. It was also necessary to ask her several times for things. One morning we only got coffee half way through our breakfast.
- the restaurant environment at dinner is the opposite of breakfast. It's filled with pomp and circumstance. For instance, even though you have an assigned table that never changes, every night you still need to wait for a waitress to bring you to your table
- the pool water is pretty cold (good for swimming, not good for small children)
- to use the pool you have to register at the reception subject to availability and its use is restricted to maximum 1h
- there is no room service. You can pick up things from the restaurant to eat in the bedroom but you need to gather all the food in a cart yourself and then bring the cart all across the restaurant and through the hotel till your room. It's a pretty fancy environment in the evening so it's an extremely awkward experience
- it's not possible to eat in turns. One night we wanted to eat in turns because my son was very cranky so I went to eat while my husband went with our toddler explore the hotel. The waitress told me that he could either wait for my husband to come back to bring the food for both of us together or he could bring it for me immediately but he would need to bring it also already for my husband as it could only be brought together 🤦
- there is no internet connection at the restaurant
- this is the only hotel I've been to where you have to pay for water at breakfast (and did I mention it's a 4 star hotel? 🤷)
- they only clean the rooms if you book it the day before at the reception. Of course when a toddler has a diaper accident during the night, you only notice it in the morning...
- no ventilation in the bathroom

In summary, for this price range we were expecting to have a much better experience and in general I wouldn't recommend this hotel to families with children (specially smaller children).