ibis Styles Hotel in Rosenheim

Very disappointing experience and unprofessional service at TRYP by Wyndham Rosenheim.

Before our arrival, we communicated clearly via e-mail that we were 4 adults and 2 small children, booking two rooms, one of which would accommodate 2 adults with 2 kids. The hotel confirmed our request without mentioning any restrictions or issues regarding children.

Upon arrival, we were asked to pay the full room charge in advance, before even seeing the room. When we entered, we realized that no baby beds had been prepared, despite our prior written request. At the reception we were then told that only three people are allowed per room, so two baby beds could not be added — and that the hotel allegedly had only one baby bed in total, which is hard to believe for a hotel operating under an international brand.

When we explained that this did not match the terms agreed by e-mail and requested a refund, the receptionist initially refused and behaved dismissively. Only after insisting firmly did they reluctantly agree to refund the payment, showing clear irritation. To make matters worse, the receptionist then told us that we should “never come back to this hotel again.”

This kind of behavior is completely unacceptable and far below the standards expected from the Wyndham brand. The communication was misleading, the customer service unprofessional, and the overall attitude toward guests — especially families — was disrespectful.

Rooms may be average, but the service quality was unfriendly, unreliable, and far from international hospitality standards.
Not recommended for families or anyone expecting basic professionalism and honesty.

Ok .. since u asked .. ill share my experience.. the cleaners are male.. one of them tried to enter the room to check cables after cleaning was already done.. i didnt understand so i stayed at rhe door .. he was not calm.. he went out then.tried to enter again showing he wanted to talk to me or get to me.. as i said no and wanted to close the door so he pushed it against me like he wanted to enter by force i started screaming.. he left.. when i went to the reception..!!! The manager told the receptionist they can offer me a free breakfast!!!!!! Imagine!!!! There are no cameras.. no chain locks.. they didnt even called the cleaner to talk to him..i qsked them to change my room so at least he doesnt know my room nb and told.them i don t want cleaning anymore . No one to enter the room. And again the second day i come ro find they entered .. did half cleaning as if to show me they entered!! I felt unsafe.. scared.. anxious.. ruined my trip.. And couldnt qfford another hotel honestly or i would.hqve left immediately..
What you can do?? Hire female cleaners.. put cameras.. and add chain locks from.inside doors..

Location is great.

The rooms are not very clean (we had dirty floors throughout), and the cleaning service doesn't bother with sweeping floors when they clean rooms. The room service employees (all men) just open the door directly after knocking, not waiting to get a reply from the room. This happened multiple times and made me feel very uncomfortable.

We were here during the summer and it was unbearably hot. the rooms don't have AC and there is no insect net. We had to keep the window open for a bearable temperature, and had an assortment of giant insects coming in.

The rooms are old and unmaintained, and there is no mini fridge.
However there is a comfortable desk chair and plenty of wall sockets.