Mercure Hotel Potsdam City in Potsdam
✅ Friendly and attentive front desk staff often praised for helpfulness ✅ Beautiful views of the city and the River Havel from higher floors ✅ Good location near major attractions like Sanssouci Palace and close to public transport ✅ Breakfast buffet offers a wide variety including vegan-friendly options ✅ Free bike rentals available to explore nearby areas ❌ Several guests report small rooms and bathrooms with limited storage space ❌ Housekeeping quality is inconsistent, with reports of hairs found on beds and infrequent cleaning unless requested ❌ Bathroom privacy issues due to frosted glass walls without proper doors ❌ Parking is limited, overcrowded, and requires a fee, causing guest inconvenience ❌ Some guests experienced rude or unwelcoming behavior from reception staff ❌ Outdated decor and signs of wear in lobby, elevators, and bathrooms noted ❌ WiFi reported as slow with some guests required to pay extra for faster service
Rooms and prices
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Description
Mercure Hotel Potsdam City is a four-star property built in 1969 and renovated in 2002, offering a range of room types from Standard Double rooms to Suites Maximum. The hotel features air conditioning, free WiFi, and a restaurant serving breakfast and other meals. Guests can enjoy a bar, a garden, terrace, and shared lounge areas. Business travelers benefit from meeting facilities and a business center. While the hotel allows pets on request for a daily fee, note that additional charges apply for extra beds and cribs. The rooms vary in size, with some guests noting they are small and bathrooms occasionally have privacy issues due to frosted glass doors. Parking on site is limited and may be overcrowded, with a fee of €18 for private parking. The front desk operates 24/7 and offers currency exchange, luggage storage, and tour desk services. Overall hotel ratings are around 8/10 for cleanliness, service, and amenities, but some reviews mention dated interiors and housekeeping inconsistencies.
Location
Located on Lange Brücke in Potsdam, the hotel is within walking distance of several local landmarks. The Bittschriftenlinde tree is just 97 meters away, while the Filmmuseum Potsdam is 194 meters from the hotel. Potsdam Museum is also close, at 239 meters. The hotel is near the water, with Stadtbad Park Babelsberg beach about 1.67 km away. Berlin-Tegel Airport (TXL) lies 24 km from the hotel. Nearby dining options include a restaurant 293 meters away, plus a tapas restaurant next to the hotel. The central location provides easy access to Potsdam’s historic sites and public transport connections.
Tips
- Book a room on a higher floor to enjoy better views of the city and river.
- Request daily housekeeping if you prefer more frequent room cleaning.
- Arrive early or consider alternative parking options due to limited on-site spaces.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: €10.00 (approx. US$11.58) per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, Visa, MasterCard, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- All Spaces Non-Smoking (public and private)
- Bridal suite
- Non-smoking rooms
- Room service
- VIP room amenities
- Smoke Detector
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Vending machine
- Packed Lunches
- Bottled water
- Free Wi-Fi
- Internet
- Car rental
- German
- English
- Multi-language staff
- Turkish
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Hiking
- Picnic area
- Fishing
- Barbeque
- Sun Deck
- Parking
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Doctor
- Beauty services
- First Aid Kit
- Pets allowed (under 5 kg) (surcharge)
The nearest beach is located on the distance of 1670 m. It takes 25 minutes To the beach!
Video: Mercure Hotel Potsdam City, Germany | Travel With Mishka
Map
Reviews
Unfortunately, my stay at this hotel was far below the expectations one would have for a 4-star property. I would honestly rate it closer to 2 stars based on the overall condition and experience.
Parking is a major issue the on-site spaces are extremely limited and perpetually overcrowded, making it nearly impossible to find a spot. The exterior of the building is outdated and poorly maintained, giving a tired first impression.
Inside, the lobby continues the theme with its worn and dated interior. The elevator creaks noticeably, and the rooms themselves are disappointing. Upon entering, I was met with a strong scent of cheap male perfume, likely an attempt to mask the lingering smell of cigarette smoke.
The condition of the bathroom was the biggest concern: the showerhead was caked with limescale and grime, clearly not cleaned in a long time. Below the towel rack, there were disturbing buildups of residue, and the sink showed heavy scaling and hidden dirt around the faucet.
To make matters worse, I found long black hairs on the pillow in the supposedly freshly made bed an unsettling indication of poor housekeeping. Even more surprising, room cleaning is not provided daily and is only available upon request a service level unacceptable for a hotel in this category.
On a positive note, the view of the city is beautiful, and the front desk staff are friendly and do their best to accommodate guest requests. However, it’s unfair to expect the front staff to compensate for the hotel’s overall shortcomings.
Overall, this hotel does not live up to its 4-star rating and is significantly overpriced for what it offers. It will be my last stay here, and I sincerely hope a professional hotel review body will reassess its rating soon.
Nice location
Spacious room
Good shower facilities
But hair is everywhere. I would like to stay again if the hotel improves housekeeping service
Nice location
Spacious room
Good shower facilities
But hair is everywhere. I would like to stay again if the hotel improves housekeeping service
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Mercure Hotel Potsdam City
Are pets allowed at Mercure Hotel Potsdam City?
Yes, pets are allowed on request with a fee of €10 per pet per day.
Is parking available at the hotel?
The hotel has private parking but spaces are limited and overcrowded. Parking costs €18 per day.
What types of rooms does the hotel offer?
Room types include Standard Triple room, Standard Double room, Superior Double room, Privilege Double room, Junior Suite, and Suite Maximum.
Does the hotel provide daily housekeeping?
Housekeeping is not provided daily by default and is available only upon request.
How far is the hotel from Potsdam’s main attractions?
The hotel is within a few hundred meters of attractions such as the Bittschriftenlinde (97 m), Filmmuseum Potsdam (194 m), and Potsdam Museum (239 m).
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 124 USD The best time to book is August 30, with rates starting from 108 USD