Royal Inn Hotel in Koln

Couldn't check in at the alloted time due to the room waiting to be cleaned. The room itself wasn't great either, was very warm but we couldn't open the window at night due to loud music coming from the clubs across the road. The water in the bathroom was very bizarre as well, there were 2 taps above the toilet that controlled the rest of the water to the bathroom. There were tears in some of the bedding. Oh, and we found a vibrator in one of the drawers, presumably left by a previous guest. Probably the worst hotel I've ever stayed in, and even though it was cheap you still expect a certain standard. Had I stayed here alone and without the company of friends I imagine I would have been appalled by this hotel.

Customer friendliness and goodwill at the time of booking, changes are not present. We travel so much, but here we are not more book.

Claim to be 4 stars, but far from. Dirty walls, missing paint, and a broken mirror. Good location, but too expensive for what they claim.

Booked through Hotels.com and accidentally canceled a non refundable booking the same day I booked (obviously my fault) but even though I called minutes later they would not work with me at all. I offered to rebook for the exact same price and same date but they refused completely. So essentially they took my 100$ and didn't do anything, would hate to see their customer service in person.

Not a four star hotel, the reception looks messy, is also the breakfast and internet room with old furniture and run down decor. The room smells of air freshener and has old decorative items which fall apart. Everything is really old and broken and messy and needs a clean. Positive - staff was friendly