‹›
85 USD
Mercure Hotel Düsseldorf in Neuss
🌍 Germany, Neuss, Am Derikumer Hof 1
● Center: 5 km
☎ Phone: +49 2131 1380Show
✅ Spacious and clean rooms with good amenities as mentioned in multiple reviews ✅ Friendly and helpful staff who speak English fluently ✅ Breakfast buffet described as 'absolutely perfect' with a good variety ✅ Good value for money, especially for longer stays or budget travelers ✅ Quiet location with nearby green areas and easy parking ❌ Several guests reported cleanliness issues including stained towels, hair in the bathroom, and food leftovers on the floor ❌ Building is somewhat outdated with old elevators, dark hallways, and stairs that can be difficult for guests with heavy luggage ❌ Limited restaurant menu with high prices and early closing times ❌ Inconsistent information from reception staff about local transport connections ❌ Rooms lack air conditioning, which can be uncomfortable in summer
Book now!
Rooms and prices
2 guests
Check availability
Standard Double room
Wireless internet, shower and bath
Beds:
85 USD
Trip.com
ZenHotels
View more
deals
deals
Booking
Agoda
Privilege Double room
Wireless internet and private bathroom
Beds:
105 USD
Trip.com
ZenHotels
View more
deals
deals
Booking
Agoda
Superior Double room
Wireless internet and private bathroom
Beds:
Trip.com
ZenHotels
View more
deals
deals
Booking
Agoda
Description
Mercure Hotel Düsseldorf in Neuss offers a four-star stay in a building constructed in 1975 and renovated in 2008. The hotel features three room types: Standard Double, Superior Double, and Privilege Double rooms, all equipped with amenities like WiFi, room service, and ironing service. Guests can use the fitness centre, business centre, and enjoy meals at the on-site restaurant or bar. The hotel has parking available and allows pets on request for a daily fee. Cleanliness and service both rate 8/10, indicating well-maintained facilities and helpful staff. While some reviews mention the building’s age and occasional maintenance issues, many guests appreciate the spacious rooms and good value for money. The breakfast buffet runs weekdays from 6:00 to 10:30 and weekends from 7:00 to 11:00. This hotel appeals especially to travelers who want a budget option with solid amenities and easy access to Düsseldorf and Cologne by train.
Location
Located at Am Derikumer Hof 1 in Neuss, Mercure Hotel Düsseldorf is about 7 km from QDU Airport. The nearby Norf train station, roughly a 10-minute walk, provides direct connections to Düsseldorf and Cologne via the S11 line. The hotel is around 5.9 km from Paradiesstrand beach and has several nearby dining options within 50 meters, including Restaurant SALINUM and BRASSICA. Guests with a car will find the location convenient due to proximity to motorways and parking availability. The hotel is situated in a quiet area with some green spaces nearby, but public transport options beyond the train station are limited, so taxis may be necessary for downtown access.
Tips
- If you plan to explore Düsseldorf or Cologne, use the train from Norf station for convenient travel.
- Book rooms early to get better rates as the hotel offers good value for longer stays.
- Bring a fan or request one during summer since rooms do not have air conditioning, and be prepared for some stairs and older facilities inside the building.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet [Mon - Fri] 06:00-10:30 Open
[Sat - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs Fee: €10.00 (approx. US$11.64) per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, Visa, AmericanExpress, MasterCard
- Check in time: 15:00. Check out time: 12:00.
official partner of
Trip.com
Services and facilities
General
- Shopping on site
- Computer
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Electric car charging
Rooms
- Allergy-free rooms
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Slippers
- Toiletries
Accessibility
- Accessibility features
Services and amenities
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Vending machine
- Kitchen
Internet
- Free Wi-Fi
- Internet
Languages Spoken
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Portuguese
- Arabic
- Turkish
Tourist services
- Tour assistance
Recreation
- Library
- Hiking
- Sun Deck
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
- Heated swimming pool
Business
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Cycling
- Fitness facilities
- Golf course (within 3 km)
Beauty and wellness
- Doctor
- First Aid Kit
Kids
- Children's playground
Pets
- Pets allowed (under 5 kg) (surcharge)
Video: Mercure Hotel Düsseldorf Neuss Virtual Reality Experience 360° Tour in 3D
Map
Reviews
08.05.2026
The Mercure Hotel in Düsseldorf-Neuss is an excellent place to stay on a budget. Myself and my partner were visiting from the UK for 1 week and had a great experience with this hotel. Whilst the room was basic, it was maintained, spacious and had good amenities… very good value for money (we paid about £320/€360for 7 nights). The staff were very friendly and all spoke English which is useful as I only know some basic German 😅. The location whilst not right in the city, has good links to both Dusseldorf and Cologne via the S11 train from Norf station (roughly a 10 minute walk from the hotel) . Overall a pleasant experience and would recommend to anyone who wants to visit west Germany on a budget. Prost!
16.12.2025
We stayed for one night. The hotel room was filthy and clearly not properly cleaned. There were food leftovers on the floor, and there was mucus smeared on the wall next to the bed.
At 8:00 in the morning, someone tried to enter our room, and we had to scare them away by shouting. Between 9:00 and 10:00 in the morning, the housekeeping staff came to our room; we had to send them away twice, which is absurd at such an early hour.
This is completely unacceptable.
At 8:00 in the morning, someone tried to enter our room, and we had to scare them away by shouting. Between 9:00 and 10:00 in the morning, the housekeeping staff came to our room; we had to send them away twice, which is absurd at such an early hour.
This is completely unacceptable.
07.12.2025
Nice and well maintained, little be old, but good property, location if you have car to move is ideal, staff is professional and helpful. Breakfast is absolutely perfect. Restaurant has small menu list, but, all the plates is tasty and big enough. Don't thinking, booking without stress or worries.
P,S Some towels need replace.....
P,S Some towels need replace.....
02.12.2025
Excellent Hotel Excellent breakfast..clean room..stayed there to go to Christmas Market in dusseldorf.
And was great stay.only negative thing that restaurant closed too early..but friendly staff.
And was great stay.only negative thing that restaurant closed too early..but friendly staff.
31.08.2025
Our stay at Mercure was, unfortunately, one of the worst hotel experiences I have ever had, from the moment we arrived until check-out.
The hotel is extremely user-unfriendly. Right at the entrance, guests with heavy luggage are forced to climb 2–3 steps. Inside, the elevators was out of order, and after using when it is working, we still had to struggle with two heavy doors and very long corridors to reach our room.
The so-called “welcome drink” was nothing more than a coffee from the breakfast room machine — easily the worst coffee I’ve ever had.
Another serious issue was the lack of reliable and accurate information from the reception staff. My husband, son and I were attending Gamescom, while my parents (who speak neither English nor German and had no internet access) needed to travel to Cologne Hauptbahnhof. I had researched beforehand and knew there was a direct train from the nearby station Norf. However, when I asked two different receptionists, both told me this was not possible and instead recommended a bus with a transfer — which would have been impossible for my parents to manage. This created unnecessary stress for all of us. In the end, I trusted my own research and indeed, my parents were able to reach Cologne directly by train. When I asked the next day why the staff did not know this basic information, the answer was simply: “I am not from this area.” This is completely unacceptable for a hotel of the All Accor group.
Cleanliness was another major disappointment. The towels were stained with substances I do not even want to imagine, the bathroom was full of hair, and there were spider webs on the walls. I also noticed that the cleaning staff appeared to be a man — I am not sure if there are women housekerpers if this hotel but perhaps involving more experienced housekeeping staff would improve this situation. I have photos that show how dirty the hotel was.
Overall, the hotel falls far below the standards one expects from All Accor Group. And as a silver member, this experience has shaken my trust in the program. What should have been a joyful family trip turned into a very unpleasant and stressful experience. I cannot recommend this hotel under any circumstances!
The hotel is extremely user-unfriendly. Right at the entrance, guests with heavy luggage are forced to climb 2–3 steps. Inside, the elevators was out of order, and after using when it is working, we still had to struggle with two heavy doors and very long corridors to reach our room.
The so-called “welcome drink” was nothing more than a coffee from the breakfast room machine — easily the worst coffee I’ve ever had.
Another serious issue was the lack of reliable and accurate information from the reception staff. My husband, son and I were attending Gamescom, while my parents (who speak neither English nor German and had no internet access) needed to travel to Cologne Hauptbahnhof. I had researched beforehand and knew there was a direct train from the nearby station Norf. However, when I asked two different receptionists, both told me this was not possible and instead recommended a bus with a transfer — which would have been impossible for my parents to manage. This created unnecessary stress for all of us. In the end, I trusted my own research and indeed, my parents were able to reach Cologne directly by train. When I asked the next day why the staff did not know this basic information, the answer was simply: “I am not from this area.” This is completely unacceptable for a hotel of the All Accor group.
Cleanliness was another major disappointment. The towels were stained with substances I do not even want to imagine, the bathroom was full of hair, and there were spider webs on the walls. I also noticed that the cleaning staff appeared to be a man — I am not sure if there are women housekerpers if this hotel but perhaps involving more experienced housekeeping staff would improve this situation. I have photos that show how dirty the hotel was.
Overall, the hotel falls far below the standards one expects from All Accor Group. And as a silver member, this experience has shaken my trust in the program. What should have been a joyful family trip turned into a very unpleasant and stressful experience. I cannot recommend this hotel under any circumstances!
06.03.2025
Not bad
Environment: Suitable
Environment: Suitable
17.12.2024
Great location & friendly staff. Ideal for both business and leisure trips.
09.12.2024
The staff were very helpful and friendly
but for transportation you definitely need a taxi there and back from the center.👍
but for transportation you definitely need a taxi there and back from the center.👍
02.12.2024
It was a nice experience. We had some difficulties due to the location. Other than that, it is a good hotel.
30.11.2024
It is well located, clean, very very friendly staff
Very good value for money
Very good value for money
Share your experiences, help others make the right choice!
Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!
POIs near hotel
Helene Müller (6 km)
The Helene Müller memorial commemorates Max Müller, deported to Theresienstadt in 1942 and later liberated.
Georg Gehring (6 km)
A brass memorial for Georg Gehring, arrested in 1943 and shot in Düsseldorf in 1944.
Henriette Lion (6 km)
Memorial brass artwork commemorating Henriette Lion, deported in 1942 and murdered at Treblinka.
Gedenkstein Hundsburg (6 km)
Memorial stone marking the former site of Hundsburg, known since 1268 and destroyed in 1943.
Frieda Jordan (7 km)
Memorial brass artwork honoring Max Jordan, deported in 1941 and killed in Minsk.
Cafe and Restaurants near hotel
Restaurant «SALINUM» (1 min)
Navigation: Am Goldberg, Am Derikumer Hof 1, 41469 Neuss
Restaurant «BRASSICA» (1 min)
Navigation: Am Goldberg, Am Derikumer Hof 1, 41469 Neuss
Hacu's Cafe (4 min)
Lechenicher Str. 5, 41469 Neuss
Frequently asked questions about Mercure Hotel Düsseldorf
What types of rooms are available at Mercure Hotel Düsseldorf?
The hotel offers Standard Double room, Superior Double room, and Privilege Double room.
Is there parking available at the hotel?
Yes, parking is available with options for outside and underground parking at €3 per night.
Can I bring my pet to Mercure Hotel Düsseldorf?
Pets are allowed on request with a fee of €10 per pet per day.
What are the breakfast hours and is it included?
Breakfast is served buffet style Monday to Friday from 06:00 to 10:30 and weekends from 07:00 to 11:00. Additional fees apply and are not included in the room rate.
How close is the hotel to public transport?
The Norf train station is about a 10-minute walk from the hotel, providing direct train lines to Düsseldorf and Cologne.
Hotels you might also like
Wrong hotel description? Tell us.