Innside by Meliá Dusseldorf Derendorf in Dusseldorf

Staff was very rude overall starting at the front desk, the dishes were dirty and not cleaned, they never changed the sheets for the bed.

I stayed one night on a business trip. Upon arrival around 8pm I was told I had been upgraded a level of room due to the hotel being fully booked. I thought this was lovely until I entered the room which was uncomfortably hot. I called down to ask if I was using the aircon incorrectly, only to be told that it was in fact not working - something they clearly knew but had neglected to tell me. I asked to move rooms, they said this was not possible and why can't I just sleep with the window open. They also said perhaps they could get someone to come and service the aircon the next day - to which I had to remind the staff I was only staying one night. In the end I had to beg for water, ice and a cup, and try to sleep with the windows and curtains open for some air. Deeply uncomfortable and disruptive night. Other issues: Hand lotion diluted; Shower gel empty; Key gets stuck in the lock; hideous experience calling down to reception for the wifi code, where the lady on reception said, and I quote, "I'm very busy, people are trying to check out, can you just come down here?" When I said this was inconvenient as I was due to join a work call, she actually huffed down the phone! Why can't they simply put the password and username in rooms, or hand it out upon arrival? This place is bizarre.