Olympia Sun Hotel in Faliraki

If I could rate it no stars I would never have i ever experienced something as bad as this hotel. With the hotel dismissing all complaints too! A holiday I booked through love-holidays. We were staying at Olympia sun hotel in Faliraki, Greece, we had a booking containing two double rooms, with two adults and two children present. The reason I am writing a bad review is due to the issues we faced during our stay at the destination, we arrived here late the 27th of July 2025. We were shown to our rooms on arrival only to be faced with shock, disappointment and frustration. The building we were led to is a long walk from the main hotel meaning we are practically not part of the actual accommodation that was advertised. We are on the outskirts of the hotel being completely outcasted from the pools and other facilities. We do still have access to these areas but only if we make the commute into the publics street which has left us feeling unsafe. One of our rooms has a balcony which faces out on to the public street on ground floor level, in which leaves us not feeling secure at all. The first time the cleaners had entered our room after the first night they left our balcony door open. This left an invitation for anyone to enter and remove our belongings such as passports, bank cards, clothes other belongings. In attempting to speak to management and reception about our concerns and the state of our room (I will go in to detail about with photographic evidence), the staff we spoke to said we were not entitled to change as we were not Tui customers and they have priority. Apparently this is a Tui hotel and no other bookings get priority! (Another thing we were unaware about). Im sure you can understand our frustration when we’re were told this. The rooms that were advertised on the website were for Tui customers only according to staff here and they couldn’t do anything about this. When we brought up that our door had been left open and our stuff was left exposed they didn’t apologise or seem concerned at all. Both rooms were not satisfactory. We have cockroaches all around, which led to us having to buy products from shops to try prevent this. Every time you thought the cockroaches were gone more would appear due to the hotel being so unclean and may I add we had to deal with them and kill them!!. Ant infestation in the rooms was also another concern . Both rooms had cracks and dirt all over the walls and the floor. We have rubbish outside the balcony including used sanitary products, this was there for 5 days before being removed. In one of the rooms there is not a working television or air con (it is stated these should be provided). One room had the shower held up by a hair bobble and along with the leaking sink the shower floods not only the bathroom but our living area too! Our first day didn’t get towels and they often only gave us one meaning we couldn’t put them on the floor in order to prevent a hazard, just a reminder one towel for 2 people