Avra Beach Resort Hotel & Bungalows - All Inclusive in Ixia

We got a great deal on this place as it was end of season (very end, it shut the day we left) but met multiple couples who payed over double what we did.
The welcome was pleasant and helpful and we had been upgraded to a twin room. The atmosphere was also nice, quiet due to the time of year but still a bit of a buzz with children playing football and adults lounging about. The sun was setting and being right in the beach this looked amazing!
Our room was one double bed (two singles pushed together and two single beds in a lower section. The room was quite clean apart from under the bed where there was a lot of dust, bits and even a soft toy. The room was outdated but did the job for what we payed and they have now got newer rooms. The room was hot when first walked in but the receptionist helped us solve this as the AC had been left on hot, but, as the aircon was downstairs with the two single beds, getting the upstairs where we slept to be cool was hard. There were also only two sockets in the room, neither of which were anywhere near the beds, no kettle or tea/coffee (you can get coffee from near the beach but still expected) and no iron. The balcony was a nice touch with a sea view, but only when standing as the front was frosted glass, I assume for privacy, but it meant we didn’t really use it. The door key to the room was also odd as the lock was too close to the frame (actually cutting a chunk out of it) meaning you had to unlock and then quickly move your hand out of the way so it didn’t get trapped.
We went for drinks, which were nice, very sweet, but better than some other resorts we’ve stayed at, the beer and Avra beach special were particularly nice! The service was polite, not particularly friendly but fast and decent. We then tried the buffet which was good! Not the widest range of foods but with a different theme each night, there was enough to keep everyone happy!
The entertainment was not great but for end of season to about 30 people it was ok. The entertainment guys were a little pushy and would sit on your table and not get the prompt to leave us be.
The next day one of the staff upset my partner by commenting on her body, a completely unacceptable thing for anyone to say to someone, let alone a member of staff. I spoke to the manager who apologised and was nice about it.
We took a few trips to the old town and Symi island (highly recommended) and were well organised by the on site excursion company.
I did ask for an iron at one point and was directed to a ‘laundry room’, basically dirty staff room full of sheets, a plastic cup full of cig butts and one broken iron (took us over half an hour to get it working). One iron for a whole hotel is crazy!
We did enjoy our stay but was disappointed by the resort, and would have been very upset if we had paid what we know other couples we met had paid (one of which arrived to there room and it hadn’t been cleaned and still had towels on the floor and a pile of sheets on the bed.)
Definitely more of a family resort than romantic and in the height of summer, with more people there and the staff in full flow it could be nice but unfortunately not our experience :(