Porto Bello Beach - All Inclusive in Kardamaina

Definitely not a 5-star hotel – the worst experience we’ve had in the last 10 years!
First of all, this place is nowhere near a 5-star hotel. You just pay 5-star prices and taxes for 3-star conditions.
We moved the bed because our child lost a ball, and the wall behind it was covered in mold. They came, wiped it with bleach, and left bleach all over the floor.
In the last two days, they closed almost all of their themed restaurants, even though that was never mentioned before we booked. The food was old and reused, which is absolutely unacceptable – especially for kids.
When we asked a staff member about it, they just shrugged and pretended not to understand. I went to reception, showed photos of the food, and asked if a manager could check it. The receptionist said nothing, just stared at the photos – and someone behind the desk actually laughed after we left.
That was the moment we realized this hotel has zero respect for guests.
We paid in full and expected proper service, not excuses about the “end of season.”
Never again – I do NOT recommend Porto Bello Royal, or Kos in general.

BOOK SOMEWHERE ELSE..IF YOUR LOOKING FOR 5 star ⭐️ it’s a real shame to write this as we got married here 3 years ago how it has gone down hill !!!

"Absolute nightmare at Porta Bella Hotel – a shocking decline from our magical wedding venue three years ago 😔. This time, the "hospitality" was brutal. Manager Faye and staff, including Stelios, were aggressively rude, especially towards my wife. Threats of police involvement over non-existent loud music (we weren't even playing any!) culminated in stelios getting in her face and "squaring up" – yes, you read that right. We felt intimidated in our own paid-for room.

Things went downhill from there. After reporting the treatment to a TUI rep (stationed right there!), we left to avoid escalation, only to return and find our door locked. They demanded payment upfront before late checkout – standard procedure be damned. Threats of police ejection? Classy.

The first night we got in to our room we had a cockroach 🪳 in our room and in our pool area and ants 🐜 in our bath room which was not the greatest start to our experience from then we knew the hotel had gone down hill and from speaking to others they thought the same to.

The room we upgraded to a pricey private pool suite for? Neglected and not worth the premium. Food? Repetitive, cheap meat dishes daily; we'd rather eat out. Coffee tasted like instant crap and upset our stomachs. Drinks? Watered down and disappointing.

Structurally, the hotel's a hazard – broken tiles everywhere, risky for guests, especially with kids. For a place boasting sea views, you'd expect 5-star service.

This is far below par, even for 3 stars. Avoid if you value your peace and safety.

We've traveled widely and stayed at top hotels; Porta Bella's treatment and facilities are unacceptable. 😡

Pretty rubbish experience. The hotel was not baby friendly or wheel chair accessible at all unless you want to walk for miles to get to reception. The staff were not always accommodating and reluctant to drop you at your room even with a buggy. No pool service, the food was bland and lukewarm. Wine was not included, cocktails were watered down and you could only book 1 restaurant for your whole stay at a time. Not to mention the type of people that stayed there would reserve their seat for the whole day and leave or fight you for a seat at the buffet. Due to the lack of restaurants and restrictions we were forced to queue like cattle for the buffet and then heard in. Awful place.