Neptune Luxury Resort in Mastichari
Rooms and prices
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Description
The hotel has a large green area. Good food and a high level of service. Opportunities for sports. A wonderful SPA-center. Recommended for families and couples.
Built: 1991
Restored: 2006
Carried out some repairs, built new housing and bungalows.
Location: on the seafront, 18 km from KOs town, 8 km from the airport, 5 km from the village of Mastichari. A bus stop 300 metres from the hotel.
Evening entertainment: der. Mastichari (5 min by car).
The hotel has 570 rooms. There are rooms for people with disabilities. The hotel grounds are equipped with ramps.
Beach: public, sandy (open coast), 50 m from the hotel, 1 line. The entrance to the sea sand. Changing cabins, shower. On the beach umbrellas, deck chairs: free of charge. Beach towels: for a Deposit. Toilet on the beach. At the pool umbrellas, sun beds: free of charge.
We accept credit cards: Visa, MasterCard, American Express.
Pets: no.
Note: the concept of the hotel does not provide entrance children up to 12 years in the gourmet restaurant Proteas.
In the evening on site there is a dress code is not welcome to wear shorts, sports wear, and also not recommended the restaurant in their bathing suits.
On the hotel territory: Parking, pools: 4 (open, freshwater: Residence heated in April and October, 990 m2 with 450 m2, 530 m2 Village, Olympic 1250 m2), Luggage room, restaurants: 1 (main Neptune), bars: 7, meeting rooms: 1 (550 persons), night clubs: 1, the shops (minimarket, boutique ), dry cleaning (fee), Spa center (Neptune), indoor swimming pools: 1 (heated in the SPA Neptune 300 m2), Barber, a la carte restaurants: 2 (gourmet restaurant Proteas; Osteria Italian restaurant), jewellery shop, tavern, TV room, gift shop, currency exchange, free wifi, Laundry (chargeable), Internet cafes charge, play cards, doctor on call (charge), Newsstand
Attractions: massage paid, free aerobics, gym, Billiards for a fee, mini-soccer for free, rental of tennis rackets and balls for free, tennis court lighting, tennis lessons for a fee, Turkish bath (Hammam) charge, table tennis for a fee, iPod charge, animation (daily & evening programs and shows), charge tennis court (4 courts, covering – clay), sauna chargeable, beach volleyball, water sports with charge (on the beach)
For children: children's menu in the restaurant (meals for children are available on request, free), animation program for children (daily), kids club (4 - 12 years from 10:00 to 17:30 daily, all season), Playground (fenced, partly under the overhang, covering – grass), Babysitting services: on request, club for teenagers (aged 12-18, from 10:00 to 17:30, in high season only), children's pool: (3, fresh water), children's disco (daily), children's corner in the restaurant, baby monitor on request, free of charge, pot on request, and free highchairs in the restaurant: there is
The distance to the nearest airport is 8 km.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Chapel
- Garden
- Television in lobby
- Terrace
- Express check-in
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Linens
- Mosquito net
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- German
- English
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Billiards
- Mini golf
- Nightclub
- Hiking
- Entertainment
- Sun Deck
- Ping-Pong
- Free parking
- Water park
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Squash
- Diving
- Darts
- Cycling
- Table Tennis
- Snorkelling
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Hammam
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 260 m. It takes 4 minutes To the beach!
Street view
Video: Neptune Hotel-Resort, Convention Centre & Spa review in Mastichari, Greece
Map
Reviews
Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up.
To make matters worse, when they upgrade you because of the ******* VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression.
Overall, the service culture at the front desk is unprofessional and host
The entire staff deserves praise: everyone was extremely friendly, attentive, and professional – from the reception and the waiters to the housekeeping team. You can really feel that they work with passion and care.
A very special thank you to Tania and Vangelis, who went above and beyond and made our stay unforgettable.
We will definitely come back – highly recommended!
The resort is located right by a beautiful, clean beach with crystal-clear water – perfect for swimming, relaxing, or just enjoying the view. The entire property is very well maintained, from the immaculate rooms to the spotless public areas. You can tell that cleanliness is taken seriously here.
The pool areas are spacious and inviting, with plenty of loungers available, and the gardens are beautifully landscaped, adding to the relaxing atmosphere. Our room was comfortable, quiet, and well-equipped, ensuring a restful night’s sleep. The only small downside was that the “double bed” consisted of two single beds pushed together, which created a noticeable gap in the middle.
We left with wonderful memories and would happily return. Highly recommended for anyone looking for a relaxing, high-quality beach holiday on Kos.
Very friendly cleaning team :)
Cafe and Restaurants near hotel
Frequently asked questions about Neptune Luxury Resort
How much does it cost to stay at Neptune Luxury Resort?
The cost of staying in Neptune Luxury Resort depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 235 USD. Enter your dates to see the exact offer prices.
Is it far from Neptune Luxury Resort to the nearest beach?
It takes 4 minutes to reach to the nearest beach.
Is there anything special for children in Neptune Luxury Resort?
Neptune Luxury Resort offers Water park, Children's playground and Kids' club specially for kids
What are the check-in and check-out times at Neptune Luxury Resort?
Check-in at Neptune Luxury Resort is possible from 15:00, check-out is until 11:00.
Does Neptune Luxury Resort have a pool?
Yes, Neptune Luxury Resort has a swimming pool for guests.
Are pets allowed at Neptune Luxury Resort?
No, pets are not allowed at Neptune Luxury Resort.
How to get to Neptune Luxury Resort from the nearest airport?
The nearest airport is Kos Airport, located about 16 mins from hotel by car (10.9 km) away.
What’s the cancellation policy at Neptune Luxury Resort?
The cancellation policy at Neptune Luxury Resort depends on your room type and booking terms.
