Ikos Aria in Kefalos

Stunning location and beautiful setting, but unfortunately our experience at Ikos Aria did not match the standards we have come to expect from the Ikos brand. Having stayed at two other Ikos resorts previously, the difference in service here was noticeable. The room service food was again very poor, often tasteless and on several occasions undercooked, which was disappointing for a premium resort. Restaurant service throughout the stay was also slower than expected, with meals frequently taking a long time to arrive and at one stage taking over 25 mins to be seated despite being on time and with three small hungry, tired children it was poor. Overall the service felt less polished, with fewer highly trained staff compared to other Ikos properties we have visited. Securing restaurant reservations proved difficult and there remains a clear gap between the standard and Deluxe experience. While it is understandable that Deluxe guests receive additional benefits, the standard package is already very expensive and should still feel seamless and premium. One area of real concern was the speed and manner in which buggies were driven around the resort. Given the number of small children present, they were often driven unsafely and at speed. Having to repeatedly ask drivers to slow down was not ideal and detracted from what should feel like a safe family environment. The manageress was excellent. She was warm, professional and genuinely tried to address our concerns, which was very much appreciated. The location itself is truly stunning and this feedback is shared constructively in the hope that service and operational standards can be brought in line with the wider Ikos reputation.