Belair in Perissa

I recently visited with my two sisters on a holiday here booked through Jet2, and sadly our trip was ruined after money was stolen from our room. This was believed to be by the cleaner who was the only other person who had access to our room. When we reported the theft the staff were unhelpful, dismissive and at times intimidating. We also involved the local police but they offered little assistance and made the situation even more uncomfortable. Thankfully Jet2 were fantastic. They handled our complaint professionally, took our concerns seriously and moved us to alternative accommodation straight away. Their support made a very upsetting experience more manageable. It’s such a shame as we had all been looking forward to this trip for months. I would strongly advise future guests to take extra precautions and think carefully before booking this hotel until they address their staff conduct, security issues and guest safety.

My mother and her sisters have just returned from this hotel and I feel it’s important to share their experience. After a walk to the bakery they returned to their rooms on the ground floor. My mum and one of her sisters went into the pool while the other sister sat at their terrace. The cleaner then came to tidy round after which they noticed money (both euros and sterling) was missing to the tune of £700 between them! They contacted Jet2 who sent their rep over and informed the hotel staff who alerted police. They all said they felt like they weren’t believed and the staff treated them terribly. The Jet2 rep told them this isn’t the first case of this happening and she arranged for them to be moved immediately. There were at least 3 other families at the hotel who also told them that they had money go missing and my mum encouraged them to report it. Before this incident they all said the hotel was lovely but because of the theft they would never return. We have also logged their concerns formally with Jet2. I should also add that hotel staff and police told them to just claim off their insurance and actually put them off making a statement by saying it wouldn’t amount to anything so would be pointless. Sad really as the hotel does look nice.

Very basic accomodation. Charged 5 euros per night Greek tourist tax instead of 2 euros per night. Had a large amount of euros removed from a locked safe, whilst one of us sat on the room terrace outside. Reported this to reception who I don't think believed us. Manager told us to claim on holiday insurance which we knew we couldn't do. Keep hold of your key for the safe at all times as we left ours hanging in the back of the room door. Knob missing from pine dressing table with remains of a sharp screw sticking out. Bathrooms in desperate need of an upgrade. Very rusty fridge. Won't return