Central Basilica in Budapest

I am writing to express my dissatisfaction with my recent stay at Hotel Basilica. I stayed at this hotel when the temperature in the city was 32 degrees. Unfortunately, the air conditioning in my room did not work. Despite the hotel staff’s attempts to fix it, the issue was not resolved, and I was informed that the hotel was fully booked, preventing me from being moved to another room.

As a result, I spent an extremely uncomfortable night in a room where the temperature reached 29 degrees. This was, without a doubt, the worst night I have ever experienced in a hotel. The next morning, I reported the situation to the staff, who advised me to email the general manager. Regrettably, my complaint was not addressed satisfactorily, and I was refused a refund.

I am deeply disappointed by the poor and unacceptable customer service I received. This experience has left me with a very negative impression of Hotel Basilica. I highly recommend seeking accommodations elsewhere to avoid similar issues.