Hotel Milan International in Mumbai

I am writing to formally express my deep dissatisfaction with my recent stay at your establishment, which occurred from 30th of January - 04 th of February 2025. As regular visitors to India and seasoned travelers, we had high expectations for the quality and service provided at your hotel. Unfortunately, our experience was far below acceptable standards. Below is a summary of the numerous issues we encountered during our five-night stay: Room Readiness on Arrival: Upon our arrival, the room was not ready for check-in. We were made to wait as the room was being cleaned. Unsanitary Practices by Housekeeping: While waiting, we observed one of the room boys using the toilet brush to clean the wash basin. This is a serious hygiene violation, and I immediately reported this to the reception. The response I received, stating that the staff member was a trainee, was both inadequate and unacceptable. Torn, Filthy Bedding: The bedding provided was torn, smelly, and in unsanitary condition, which is completely unacceptable in any hotel, let alone one that claims to offer hospitality to its guests. I have attached photographic evidence of the bedding. Non-functioning Telephone: Starting from the second day of our stay until the day of departure, the telephone in our room was not working, making it impossible to communicate with hotel staff for any assistance. Deadly wiring system : Wires were hanging and not properly taped to avoid Electric shocks. Refer photos attached. Poor Internet Connection: The internet service was continuously unreliable and failed to work for significant periods. We found this especially frustrating given that internet access is a basic expectation for hotel guests. Presence of Rats in the Reception Area: On our checkout day, we noticed two large rats at the reception. They were observed moving under the sofa where we were sitting. When reported to reception, the response we received was dismissive: "No problem, sir, they are harmless." Limited Toilet Paper Supply: When we requested an extra toilet roll, the room boy refused, stating that only one toilet roll is provided per day. This is an unreasonable policy, especially given the overall poor experience we had. Lack of Accountability and Management Response: Despite raising all these concerns to the hotel staff, no effort was made to rectify the situation. Instead, we were met with excuses and dismissive responses. The lack of accountability from the management is deeply disappointing and concerning. Given the severity of the issues encountered, it is clear that your hotel fails to meet even the most basic standards of cleanliness, hygiene, and guest service. I strongly believe that these issues must be addressed to ensure that future guests do not face the same challenges we did. I urge you to take immediate action to rectify these issues and to ensure that the health and safety of future guests are prioritized. Additionally, I request a formal apology for the distres

It’s really hard for taxi driver to find location, property looks too old, mostly bathroom are damage

The Hotel room itself was decent ,but there were many problems , First of all so many mosquitoes and other insects in the room , no drinking water facilities in the room , Also the bathroom was in a very poor condition ( Bathroom equipment were broken and a bit dirty ) .

I recently stayed at this hotel and we found cockroaches in entire room and bathroom we check 4-5 rooms and all the room had same issue. Unfortunately we couldn't find alternative hotel in nearby so we had to stay there. This was my worst experience ever. There were lots of noice, if someone from above floor opens flush or tap then the noise was coming to ground floor. There is no cleanliness or hygeine maintained in the hotel. Staff were very rude. The flow in flush was very less. There is no proper hot water. The entire floor was dirty. Walls were dirty. I don't understand how can they charge 1700 rs per day for this slum room. Someone should raise a voice against these kind of hotels. They are making money out of online platform like agoda, MMT. Since its cheaper than other rooms most of people fall into these trap. Please find cockroach photo on floor which I killed. Unfortunately I can't able to upload the entire video of cockroach I made. This hotel should shut down

There was no towel, handwash, soap, tissue in the washroom. Basic things are not there. Bad experience.

Rooms were not at all cleaned
bad odour was coming from the room
bed sheets were dirty
no hangers in the almirah. No pics available