Jyoti Dwelling in Mumbai

Shameful, Greedy, and Completely Inhumane

My experience at Jyoti Dwelling Hotel was absolutely disgraceful and exposed the true nature of their so-called “hospitality.”

On the day of checkout, my wife suffered a medical emergency. Any place that understands even the bare minimum of human decency would recognise that emergencies don’t run on hotel clocks. Instead of support, empathy, or even basic courtesy, the staff chose to behave like money collectors with zero conscience.

Check-out time is 11 AM. We checked out at 1 PM due to the emergency. What did the hotel do?
They coldly demanded extra money, showed no concern, and treated us rudely and dismissively, as if we were trying to cheat them rather than dealing with a serious situation.

The most appalling part was the conduct of Mr Kadam (photo attached), who displayed arrogance, hostility, and mental harassment instead of professionalism. His behaviour was insulting, insensitive, and completely unfit for anyone working in the service industry. If this is how guests are treated during medical crises, then this hotel has no morals, no ethics, and no understanding of hospitality whatsoever.

Let me be very clear:
This was not about policy; this was about greed over humanity. They chose money over compassion. That says everything.

To management:
If your staff cannot differentiate between a delayed checkout and a medical emergency, you have failed as a hospitality business. Train your employees in basic human behaviour, not just billing tactics.

To future guests:
Do NOT expect understanding here. If you or your family face any difficulty, you will be treated like an inconvenience and squeezed for money. Stay elsewhere.

This place doesn’t deserve customers; it needs a serious wake-up call.

FYI - I stayed at the property from 25th to 28th Dec 2025. Even for the management to reply, says peak time, all rooms are sold out and covering their mistake. The rooms were available when trying to book for the extra stay. Even the two clowns accepted (rooms are available) while extorting money from us at the reception.

Ridiculous and greedy charges

Charging ₹50 + service tax for a plate and spoon is beyond ridiculous it’s pure greed. I paid ₹4,200 for a single night, not for a lesson in how to be ripped off over basic necessities.
I’ve stayed in hotels across India and outside the country, and I’ve never seen a hotel stoop this low. Charging guests for basic utensils is not “policy”, it’s shameless penny-pinching.
This place clearly cares more about squeezing every last rupee out of guests than providing even the most basic level of hospitality. If this is how they treat paying customers, I can only imagine what else they’ll charge for next.
Avoid this hotel unless you enjoy being nickel-and-dimed for absolutely everything.

When I used it, the smell was so bad because the room door had not been painted for long. (It gave me a headache)
There were small bugs here and there, and the bedding was not clean.
More than anything, there was a bar on the first floor, so I couldn't sleep because of the music until midnight.
I told the counter a few times, but they just ignored me :-)
I recommend not using this hotel.