Ayu Lili Garden Hotel in Kuta

Beware if you want to sleep..half full of noisey locals now who don't understand hotels...sit round to all hours talking outside with doors open..used to be cheap but ok..now it's a noisey dump..no blankets.i used to love this place but I guess during covid they let long stay locals in and it dousnt work..they think they are in the kampong ..avoid unless you are a natural insomniac..lol

Firstly, comment that we had been several times in this hotel and all was correct. But this time we were going to meet an incompetent and rude worker (at night time, the night from Friday to Saturday). We arrived at the hotel the same Friday at 23h and we were going to go 7 hours later, Saturday at 6.30 in the morning since we were leaving for Lombok at that time. Not being able to have breakfast at that time, we negotiated the price of the room since we were only going to stay 7 hours in the hotel. All correct until about 12 at night when we were informed that the boat to Lombok was not going to leave because of the waves. We decided to go to reception to ask if it was possible to stay one more night, the guy, told us that there was no problem, but that we should pay the full price of the room. Here begins the story, this guy, I think his name is "Gabung" or something similar, he say that if we wanted to stay 2 nights, we should pay the total amount for 2 nights (when we had paid in advance the negotiated price for one night without breakfast). We told him that we would pay the full price the next night cause the negotistion had been for breakfast and not for check out, which is at 12h. By not agreeing and forcing us to pay the full amount for the 2 days, we decided that we would leave that same morning, at 12 o'clock, time of check out. Well, at 7 o'clock in the morning and thinking that we were going to sleep until 11 o'clock, the boy started pounding the door of the room, awakening and annoying the other guests in the adjoining rooms as well. He forced us to wake up at that hour and leave without no option to talk to anyone else. In the 5 minutes we took to pack, this boy disappeared because at that time his turn ends and he leaves the problem to the security partner (which if he tried to give us a solution and help us). Having been several times in this hotel, I believe that the treatment received by that worker was not correct. We tried to ask the boss, but they told us that neither Saturday nor Sunday would come.
We decided to go to the hotel next door where we were welcomed with open arms at 8 in the morning although the check in was at 2pm.
We demand an explanation on the part of that worker or the boss if they really care about the good relationship and the correct treatment with the costumers.
I think people like that should not work in a hotel where the first thing should be the good customer service. We have been several times in different years at this hotel and have repeatedly recommended the hotel to family and friends, but obviously that's not going to happen again anymore, we are very angry with the treatment received and how to act that worker . It's a shame that one farm worker can stain the work of many people and the name of the hotel.
Surely the boss would have wanted to talk to us and give us a solution but it was not possible.
If anyone is interested in removing our comment, we require an explanation.