Shangri-La Jakarta Hotel in Jakarta
✅ Highly praised for excellent and attentive staff service, described as warm and professional ✅ Rooms are clean, spacious, with comfortable beds and good air conditioning ✅ Family-friendly amenities including a water playground with slides, bouncy castle, and children’s activities ✅ Breakfast is often described as excellent with a wide variety of fresh food ✅ The Horizon Club lounge offers free flow drinks, afternoon tea, and evening canapés with a dedicated family area ❌ Some guests note the hotel’s dated interior and rooms needing modernization ❌ Breakfast area layout can be confusing and some found the food less appealing, focusing more on Asian cuisine ❌ Occasional issues with cigarette smoke smell infiltrating non-smoking rooms ❌ Complaints about the initial quality of drinking water with a chlorine smell ❌ Check-in process for early arrivals can be slow and confusing, with some dissatisfaction in room upgrades
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Description
Shangri-La Jakarta Hotel is a five-star property established in 1994 and renovated in 2010, offering a blend of classic luxury and modern amenities in central Jakarta. The hotel features nine room types, including Horizon Club Double room, Deluxe Double room, and Presidential Suite, catering to various guest preferences. Dining options include three restaurants serving international and Asian cuisine, alongside bars with light snacks and drinks. Guests can benefit from a spa center with extensive treatments, a fitness center, tennis court, sauna, jacuzzi, and a large outdoor swimming pool. Family travelers appreciate the on-site water playground and children’s activities like bracelet making and a bouncy castle. Free Wi-Fi and free parking are available throughout the property. The hotel’s staff receive frequent praise for warm, attentive service, and the comfortable, clean rooms are noted for their spaciousness and good air conditioning. Some guests mention the hotel’s age and certain shortcomings in breakfast quality and room modernization, but overall it maintains a strong reputation with a rating of 9.3/10.
Location
Located at Kota BNI, Jalan Jendral Sudirman Kav.1, Shangri-La Jakarta is 2 km from the National Monument of Jakarta. The hotel sits in central Jakarta, approximately 10 km from Halim Perdana Kusuma Airport (HLP). Nearby landmarks include the Welcome Monument, under 1 km away, which symbolizes Jakarta's hospitality. Guests will find B.A.T.S. Bar and Restaurant just 75 meters from the hotel and a Starbucks café 170 meters away. Although the hotel is not within walking distance of major shopping malls, taxis like Bluebird or Grab provide easy and affordable access to those areas. The hotel is not beachfront, with the nearest beach at 0 meters but not specified as accessible from the hotel.
Tips
- Book the Horizon Club room for access to the club lounge with complimentary drinks and snacks.
- Use taxis like Bluebird or Grab for convenient and affordable travel to nearby malls, as the hotel is not within walking distance to shopping centers.
- If arriving before 14:00, expect possible wait times at check-in and plan accordingly.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Chinese, Japanese, American, Asian Buffet [Mon - Sun] 06:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is US$60.35 per night. This property accepts credit cards, debit cards and cash
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, JSB, Visa, AmericanExpress, MasterCard
- Check in time: 14:00. Check out time: 09:00-12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Non-smoking rooms
- Room service
- Fridge
- Smoke Detector
- Cable TV
- Minibar
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Bottled water
- Free Wi-Fi
- Car rental
- Airport transportation
- English
- Japanese
- Chinese
- Sun Deck
- Ping-Pong
- Parking
- Water park
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Babysitting and childcare
- Children swimming pool
- Kids' TV Networks
- Pets Not Allowed
The nearest beach is located on the distance of 9150 m. It takes 137 minutes To the beach!
Video: Peaceful luxury in the heart of Jakarta! Shangri-La Hotel, Jakarta
Map
Reviews
The ambience is very nice, especially lobby area.
I also love my room. Amenities are well prepared and bed making is perfect.
I have no negative experience.
The room was clean, spacious, and beautifully designed. The bed was extremely comfortable, and the overall atmosphere of the hotel was peaceful and relaxing. All facilities were well maintained, including the gym, swimming pool, and public areas.
Breakfast was excellent with a wide variety of fresh and delicious food. I also appreciated the attention to detail and the high standard of hospitality throughout my stay.
Thank you to the entire team for providing such an exceptional experience. I would highly recommend this hotel for both business and leisure travelers, and I definitely look forward to staying here again in the future.
Rooms were kept clean and tidy and the toilet (with separate bathtub and shower) was huge! Room temperature control was accurate and good too.
The only thing is that it is not located walking distance/connected to the big malls. But taking a bluebird cab out to mega malls is easy and also of budget cost.
Breakfast spread is amazing and seating was fast too.
Kids were also greeted with goodie bags on arrival. Hospitality was great. Thanks so much Shangrila!
The location is near my client's office.
The staff very friendly. My room was spotless and the beds were remarkably comfortable.
Wonderful! I would definitely stay here again!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Shangri-La Jakarta Hotel
What types of rooms does Shangri-La Jakarta offer?
Room types include Horizon Club Double room, Business Horizon Club Double room, Deluxe Double room, Two Deluxe Connecting room, 1 Bedroom Double Suite, Two Bay Suite, Executive Double Suite, Presidential Suite, and Three Bay Suite.
Are pets allowed at Shangri-La Jakarta?
Pets are not allowed at this hotel, including service animals.
Is breakfast included in the room rate?
Breakfast is not included by default and costs approximately 22 USD per person for the buffet.
Does the hotel have facilities for families with children?
Yes, the hotel features a water playground, bouncy castle, bracelet making activities, and welcomes up to two children under 6 years old to stay free in a parent's room without extra beds.
How far is Shangri-La Jakarta from the airport?
The hotel is about 10 km from Halim Perdana Kusuma Airport (HLP), approximately a 25-minute drive.
