JW Marriott Hotel Jakarta in Jakarta
✅ Excellent service and very friendly staff praised in multiple reviews ✅ Spacious and well-appointed rooms with great views ✅ Highly rated breakfast buffet described as one of the best in the city ✅ Convenient location near shopping malls and local food places ✅ Facilities such as fitness center, tennis court, and children’s pool appreciated ❌ Several guests reported outdated décor and maintenance issues like faulty plumbing and broken spa equipment ❌ Long queues at check-in and breakfast reported, causing delays ❌ Complaints about cleanliness in the spa area, especially flies and leaks ❌ Some guests noted the pool is small and not suitable for lap swimming ❌ Service inconsistencies mentioned, including room assignment errors and slow responses to complaints
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Description
JW Marriott Hotel Jakarta is a five-star property established in 2001, offering 317 rooms ranging from Economy to Presidential Suites. The hotel provides a mix of elegant and spacious accommodations with options including city, pool, water, or sea views. Guests can enjoy facilities such as an outdoor pool, children’s open-air pool, tennis court, billiards, fitness center, and paid spa and massage services. Dining options include restaurants and bars on-site, and the hotel also features a business center and conference halls. Although some reviews note the hotel’s décor feels dated and mention maintenance issues, many guests praise the excellent service, friendly staff, and high-quality breakfast buffet. The hotel suits both business travelers and families, with children’s facilities and various leisure amenities available. Check-in is from 14:00, and check-out is until 12:00.
Location
Located 5.8 km from central Jakarta, JW Marriott Hotel stands in the Mega Kuningan business district. It is 1.7 km from the Bendungan Hilir metro station, facilitating city access. The hotel is 22 km from Soekarno-Hatta International Airport and 8 km from Halim Perdanakusuma Airport. Nearby dining options include Lobo Restaurant (63 m), Perla Chinese Restaurant (78 m), and The Pancake Parlour (80 m). The Lotte Mall is within walking distance, and the hotel is close to various business and shopping centers. This location offers convenient access to both commercial hubs and local eateries.
Tips
- Prepare for possible queues during check-in and breakfast, especially in busy periods.
- Book rooms with city or pool views for better scenery.
- If visiting the spa, check the current condition of facilities due to past maintenance concerns.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Cuisine: Western, Chinese, Japanese, American, Asian, Continental Opening hours: [Sat - Sun] 06:30-10:30 Open
[Mon - Fri] 06:30-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property. - Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is IDR 1,000,000 (approx. US$56.45) per night. This property accepts cash and credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: There is no age limit for checked in guests.
- Paying at the hotel: MasterCard, JSB, Visa, AmericanExpress, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Washing machine
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Private check-in/check-out
- Dryer
- Fire Extinguisher
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Packed Lunches
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- English
- Korean
- Multi-language staff
- Chinese
- Tour assistance
- Billiards
- Nightclub
- Hiking
- Picnic area
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Kids club
- Kids' TV Networks
- Pets Not Allowed
Video: Review 5 star Hotel in Jakarta (JW Marriott Hotel)
Map
Reviews
Easy drop off and pickup with high security. They also have a breakfast, lunch and dinner buffet but it is a must try.
The service was incredibly poor; at times, I wondered if I was staying in a five-star hotel or a small-town guesthouse. 1. There was a huge queue for check-in, but only two counters were open. It took nearly 30 minutes to get checked in. 2. The front desk mistakenly assigned me a king-size bed room instead of the twin room I booked. After two calls with no response, I went downstairs to the front desk to request a room change, only to be told, 'We don't have twin rooms, we don't do extra beds, and we have no solution.' It wasn't until my father went down to argue that the issue was immediately resolved, and we were given a twin room. 3. There was a long queue for seating at the breakfast restaurant entrance, reliving the nightmare of endless waiting from check-in. It almost made us late for our flight to the airport, and when we left after breakfast, we saw the queue had gotten even longer...
I usually don't bother writing reviews, but this time I was just too disappointed, angry, and speechless. If you see this review, please do not book here...
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Frequently asked questions about JW Marriott Hotel Jakarta
What types of rooms are available at JW Marriott Hotel Jakarta?
The hotel offers a wide range of room types including Economy rooms, Standard rooms with various views, Business rooms, Superior rooms, Deluxe rooms, Premier rooms, Executive rooms, and numerous Suite options including Presidential Suites.
Are there facilities for children at the hotel?
Yes, there is a children's open-air pool and a kids' club available at the property.
Is there direct access to public transportation from the hotel?
The hotel is located 1.7 km from the Bendungan Hilir metro station.
Does the hotel allow pets?
Pets are not allowed at JW Marriott Hotel Jakarta.
What dining options are available on-site?
The hotel has restaurants and bars on-site, offering breakfast buffets and various meal options.









































































































































































































