Hotel Marzia in Livigno

I stayed at Hotel Marzia in Livigno from December 25th, 2024, for three nights, and what was supposed to be a relaxing getaway turned into a nightmare I will never forget. From the moment I arrived, I was met with not just poor service, but outright aggression and cruelty from the manager, Marzia.

I had simple, reasonable requests—like asking about boot heaters that weren’t working after a long day of skiing, or needing a locker that fit both of our snowboards. But instead of help, I was met with Marzia’s shouting, insults, and dismissiveness. When I explained my concerns, she erupted, calling me “crazy” and accusing me of complaining too much. She didn’t listen, didn’t care, and treated me like I was beneath her.

Her behavior was so extreme and hostile that I genuinely feared for my safety. She yelled at me in front of other guests, calling me names, waving her hands in my face, and physically intimidating me. I felt humiliated and unsafe—something I never expected in a hotel, especially one I was paying to stay in. At one point, she even told me, “Go ski, it’s better for you,” as if I were a child and my concerns didn’t matter at all. The entire experience made me feel like I wasn’t a guest, but an inconvenience she wanted to get rid of.

The worst part? I later found out that she’s probably the owner of the hotel. If the person who owns the place can treat a guest with such cruelty and disregard, what hope is there for any kind of respect or hospitality?

I’ve traveled extensively and stayed in many places, but I’ve never experienced anything like this. Marzia’s behavior completely shattered my trip. No one should be treated this way—especially not in a place meant to offer comfort and care. I cannot, in good conscience, recommend this hotel to anyone. If you want to feel safe, respected, and valued as a guest, please stay far away from Hotel Marzia.

I stayed at Hotel Marzia in Livigno from December 25th 2024, for three nights, and what was supposed to be a relaxing getaway turned into a nightmare I will never forget. From the moment I arrived, I was met with not just poor service, but outright aggression and cruelty from the manager, Marzia. I had simple, reasonable requests—like asking about boot heaters that weren’t working after a long day of skiing, or needing a locker that fit both of our snowboards. But instead of help, I was met with Marzia’s shouting, insults, and dismissiveness. When I explained my concerns, she erupted, calling me “crazy” and accusing me of complaining too much. She didn’t listen, didn’t care, and treated me like I was beneath her. Her behavior was so extreme and hostile that I genuinely feared for my safety. She yelled at me in front of other guests, calling me names, waving her hands in my face, and physically intimidating me. I felt humiliated and unsafe—something I never expected in a hotel, especially one I was paying to stay in. At one point, she even told me, “Go ski, it’s better for you,” as if I were a child and my concerns didn’t matter at all. The entire experience made me feel like I wasn’t a guest, but an inconvenience she wanted to get rid of. The worst part? I later found out that she’s probably the owner of the hotel. If the person who owns the place can treat a guest with such cruelty and disregard, what hope is there for any kind of respect or hospitality? I’ve traveled extensively and stayed in many places, but I’ve never experienced anything like this. Marzia’s behavior completely shattered my trip. No one should be treated this way—especially not in a place meant to offer comfort and care. I cannot, in good conscience, recommend this hotel to anyone. If you want to feel safe, respected, and valued as a guest, please stay far away from Hotel Marzia.

We arrived on a Sunday. Tbe lady on reception was polite and welcoming. She showed us to our room which was on the second floor. The room was small, dark and not enough storage for cases or generally. The bathroom was dark. The lighting was terrible, not ideal for using the shower or mirrors. We had to take a light from the bedroom to light the bathroom. The shower had no power it was more like a trickle. The towels were changed everyday and the room cleaned regularly The nighttime’s were noisey as the door to the main entrance was on floor 2. It was a week of hardly any sleep because of this and people having no regard for other people staying in the hotel. Breakfast was provided and adequate. The older lady was too busy on the first day having her breakfast in the breakfast room to be bothered with guests. I would never choose to stay in this hotel again. It’s a four star hotel but I do g know why it has this rating. It’s definitely not. There are alot of amazing hotels in livigno. This is not one of them.