Paradise Lodge in Livigno

We stayed at this hotel with friends and had a late check-in. We were NEVER informed about any additional charges, yet at check-out €100 was taken from EACH room. This feels like a deliberate attempt to take advantage of guests.

What happened next was completely unacceptable. One day before check-out, at 9:00 PM, housekeeping started aggressively banging on the door. When we did not open, they entered the room using their key card WITHOUT our permission. This is a serious violation of privacy and basic guest safety. Absolutely shocking behavior.

The staff was extremely rude, unfriendly, and unprofessional throughout our stay. After check-out, we noticed extra charges added to the bill for services we never used. When we tried to clarify this, the staff refused to resolve the issue or take responsibility.

This is one of the worst hotel experiences we’ve ever had.
Terrible service, dishonest charges, zero respect for guests.
We are genuinely shocked and do NOT recommend this hotel to anyone.

We stayed at this hotel as two families in December 2025. The hotel is new and modern, with an excellent spa area and a scenic outdoor infinity pool. The rooms are contemporary in design. Our suite with a separate bedroom was outstanding; however, in the more basic rooms marketed for three guests, the sofa bed is positioned directly opposite a fully transparent glass door to the toilet and shower. Sleeping on this sofa is virtually impossible: the light turns on whenever someone uses the bathroom, and, moreover, the person on the sofa has a clear view of anyone using the toilet or taking a shower. This layout is unacceptable for many families. If you are booking a room for three, this is something to keep firmly in mind.

The attitude of the staff was noticeably cold and unwelcoming. The hotel is located on the outskirts of the city, making it logistically inconvenient if you wish to dine in the city center. Buses run only until 7:45 p.m., and taxis are quite expensive. Walking from the center to the hotel takes 30–40 minutes at a brisk pace. Contrary to the description, there is no direct access to the ski slope—at least at the beginning of the season.

In our opinion, the price-to-quality ratio does not work in this hotel’s favor.

P.S. The hotel management appears unable to handle criticism constructively. As can be seen from the comment posted in response to my review, the tone is rude and accusatory, effectively shifting the blame onto the guest. Please bear this in mind when considering this hotel. You should not expect assistance or a respectful, professional approach to addressing your requests or concerns.

First of all you need to know that hotel on the outside is still under construction. When we were there (19.06.2025) they were building underground parking, heavy machines are working very loudly from 7am - 7pm. You can hear the constant noise even if you close all windows.

Directly from our room we could observe working excavators, pour out concrete or welded rods. Whenever we have opened the window, a lot of dust and bad smell were coming inside.

The parking was free of charge for us however it looked very dangerous for the car. Specialy when you see big excavator next to your car with waving chains (see the pictures) or extracting concrete 20cm from your car. Our car was so dirty that require proffesional cleaning.

There is a pool (very nice if you don't look around and you are deaf) with a view on the construction and on the construction workers who are stearing on you during swimming.

The staff on the reception im my opinion was rude - they answered our questions - this is true, however they didn't tell us (when I asked directly about the room service) that they charge 15EUR for room service (per person!) when you order a dinner to the room. I couldn't find any information about this charge on their website - it is only about breakfast. I think they wanted to squize as much money from us as possible, as they canceled the fee when I pointed it out.

They charge 50EUR for baby cot per night - it is the highest fee in Livigno. You can buy brand new turistic baby cot for 100EUR..

Inside the hotel you could find the construction workers with dirty shoes, specialy near SPA area.

The elevator didn't work all the time.

From a good stuff:

- The room inside was new, clean (but small)
- Big bathroom, clean, nice design
- Breakfast tasty, a lot of choice, staff was lovely
- Room service ladies were so sweet, and did their job perfectly
- Food from the restaurant was tasty and good looking

I would guess when the construction will be over the hotel will be a good one (but very expensive).

I would suggest to choose different hotel during summer 2025, and later make sure they finished everything.