Granserena Hotel in Torre Canne

Beautiful Hotel with Potential, but Some Disappointments

We recently stayed at Blue Serena Hotel in Puglia, and while the setting and facilities are lovely, a few issues prevented us from fully enjoying our holiday.

The hotel itself is beautiful, with all the main facilities—the beach, pool, and central building—within close walking distance. The cleanliness was excellent, and the staff were friendly and helpful throughout our stay. The entertainment team was a standout, offering well-organized, energetic activities that we truly enjoyed. I would give the entertainment a solid 9 out of 10.

However, there were a few significant drawbacks. The most frustrating was the sheer number of flies in the restaurant and around the pool. It made it very difficult to relax or enjoy a meal, especially when flies were sitting directly on the buffet food. This really impacted the overall dining experience.

Another issue was the cost of drinks. While wine and water were included at no extra charge, other drinks came at a premium. For example, a small cup of Fanta Orange or Coca-Cola on tap costs €3, or a tin costs €3.50—which is more expensive than the Autogrill. These additional costs added up quickly and felt unreasonable for an all-inclusive-style resort.

Our room was also disappointing. It had a view directly overlooking a garbage area, and there was visible water damage on the walls that had not been addressed. The result was not what we expected, considering the otherwise high standard of the hotel's public spaces.

We stayed during the week of 14 June 2025. Unfortunately, our experience was significantly affected by a viral outbreak of vomiting and diarrhea that spread through the hotel—both my husband and I were affected. While he recovered after a day, I was confined to our room for three full days, resulting in the loss of nearly half our holiday.

We were not the only ones impacted; many other guests experienced the same symptoms. Despite this, the hotel made no effort to inform or warn guests about the outbreak—even though many of the guests were over the age of 60 and potentially more vulnerable.

This lack of communication and precaution was disappointing and certainly detracted from what should have been a relaxing and enjoyable stay.

Overall, Blue Serena Hotel has strong potential with its friendly service, excellent cleanliness, and convenient layout. However, the fly issue and extra charges for basic soft drinks significantly detract from the overall experience. With some improvements, this could be a truly great holiday destination.

Final Score: 5/10

I recently stayed at GranSerena Hotel in Torre Canne, and while the sea view room upgrade improved my experience, the overall stay was disappointing. The classic room had a view of the parking lot, and the gym and pool had very limited hours (9 am to 7 pm), making them hard to enjoy. Despite being labeled as "all-inclusive," many basics like beach towels, coffee, and soft drinks came with extra charges. The breakfast started fine but quickly deteriorated, lacking basic items like pancakes and waffles after a few days. The ambiance was unpleasant, with many older guests constantly in bathrobes, even during breakfast and in the lobby, which felt awkward. The parking system was also inefficient, requiring a new exit ticket every time I left. While the upgraded room with a sea view was nice, there are likely better options in the area.