ROBINSON APULIA - All Inclusive in Ugento

This time, we spent one week of our holidays here. Although we had a wonderful stay at the hotel, I also noticed several points that could be improved.

The first point I would like to emphasize is the issue of language barriers. I know this place is renowned internationally and that its headquarters are in Germany, so I completely understand that many staff members speak German. However, given the diverse international customer base, there should be at least one Italian-speaking staff member assigned to each activity.

For example, while I was participating in archery, the group consisted entirely of Italian speakers and one German staff member who did not speak Italian. Because of this, most of the communication had to be in English. At one point, an Italian child joined the activity, but he did not speak English at all. As a result, we guests had to translate for him instead of fully enjoying the activity ourselves. Unfortunately, by the end, the staff member gave up explaining to the guests and became absorbed in fixing the arrows instead.

What I mean is that, even though this is a German company, as long as the hotel is located in Italy, Italian customers will naturally be among the target audience. In fact, during the week I stayed here, no fewer than 70% of the guests were Italian. Therefore, I believe it is unacceptable that staff cannot communicate in Italian—the local language—and that paying guests are forced to fill this gap. A situation where Italians feel they are treated as inferior to German customers must be avoided. And judging from other reviews, this does not seem to be the first time such an issue has been raised.

Another important point is that the needs of families with children should be considered more carefully. While I appreciated the service for children aged 0–2, which allowed parents to have a short break, the options for school-age children (5–11 years old) were extremely limited. With little to keep them entertained, children often ended up running around aimlessly, popping decorative balloons, or playing tag, creating a chaotic atmosphere. As a result, it was far from a relaxing environment in which to enjoy dinner. The situation escalated in the evenings, with children playing knock-and-run in the corridors, further disturbing other guests. Even the Ferragosto show, which should have been a highlight, turned out to be confusing and poorly organized, leaving an impression of disorder rather than celebration.

However, not everything was overshadowed by these negative experiences. Thanks to the cheerful and kind conversations with the housekeeping staff, every morning began on a pleasant note. During the activities, I also had the chance to meet truly outstanding staff members. I joined boxing and cycling training sessions, and the instructors delivered excellent performances.

At the restaurant, the seaside Toratteria was very well organized, especially with the reservation system, and provided a service that far exceeded our expectations.

We are well aware that Robinson Club brings together many wonderful people who are genuinely dedicated to delivering excellent service. That is precisely why I hope the efforts of these individuals will not be overshadowed by negative experiences, and that improvements will be made regarding the conduct and morale of younger staff members, as well as the two points mentioned above.

We look forward to returning in the future :)