Baia di Ulisse Wellness & SPA in San Leone

This location was booked for us at the end of an extensive tour of Italian and Sicilian cities and historical sites. By the due date we were really ready to have six carefree days of R&R - or so we thought! For starters, the "wellness and spa" aspect was confined to three days per week. The private beach was only accessible, even just to walk the beach, on payment of €15 per person per day! We didn't even see the beach. On our date of arrival, we had been restricted by timetables to either noon or midnight arrival. Glad we took the 07:30am bus option because the onward connection to the hotel would have been nigh to impossible to achieve at a late hour. We arrived in Agrigento at 11:30 and a bus service was the most practical option. We took the bus and were left at the nearest stop. This is where Mr Google intervened, sending us on a long way around to the venue. It was noon, 30 degrees and the sun beaming down, with us two seniors trying to find the hotel and two 20kg cases and backs on tow. The area was deserted and the pathways were overgrown and damaged. We challenged Mr. Google and found a shorter route, backtracked a bit and then faced the final part of the journey, described as mostly flat and 330meters. It was more like 800 meters with the first have on a 40 degree steep incline on a rough road surface. We had no choice, so we got on with it. One can imagine the state we were in when we arrived at the locked main gate. We were exhausted, our clothes soaking wet and perspiration dripping from everywhere. Our greeting was barked at us, "your room won't be ready until 3pm, you will have to wait outside". I simply asked if there was anywhere we could shower and change, even in a room the was not yet cleaned. An abrupt "NO" was the response. So, without any attempt to help with directions, we ended up having to find the pool area and parked ourselves in a shaded terrace where other guests were sitting. We couldn't buy anything because all had to be charged to the room, which we also did not have, I called our operator's concierge service to see it anything could be done to shorten the 2.5 hour wait in the condition we were in. I fully accept that we were early for check-in, but I don't think any other hotel would treat new guests in such a dispassionate and rude fashion in such circumstances. Our room was miraculously ready for occupation by 2pm. The accommodation was reasonable but not what one would expect from the grand surroundings and corridors en route. It had a tiny shower, loose & broken toilet seat fittings and a safe that was already locked! The shower drain was partially blocked and the aircon was switched off. I reported these to reception but not all were attended to. The welcome pack only contained the list of TV channels, a room service menu and a comments card. No directions, guidelines, rules/ opening times etc. The actual complex was expansive, as we found when we showed ourselves around. The majority of the faciliti