Holiday Home in Trapani With Sea View & Pool in Valderice

The pool is wonderful, with a beautiful view and access to a small private beach, which is small but very charming. Breakfast is varied and good. The hotel has great potential due to its location and structure.

However, it lacks management and attention to detail. Upon arrival, we entered through a large gate leading to a courtyard with several doors, but there were no signs indicating where the reception or parking was located, nor were there staff available to welcome or guide guests. Signage inside the hotel is also poor, and even finding the main restaurant was difficult.

The service is very basic, with no warmth or friendliness, which does not match the standards expected of a resort. Our room was on the second floor, accessible only by a narrow and steep external staircase, which was very inconvenient with heavy luggage.

At the pool, although the area is pleasant, there were no towels available, and we had to walk all the way to the reception, which was far away, to get them. On one morning, the music was excessively loud and not appropriate for a relaxing atmosphere. In addition, the pool bathrooms had plastic structures, including the walls, which felt makeshift and not up to resort standards.

Overall, this hotel has great potential, but it clearly lacks professional management and attention to detail to truly match the level expected of a resort.

We are very disappointed with this hotel. We had booked three different rooms for our stay in August. All 3 rooms were paid for in full at check in, even though we only needed two rooms at check in for first day. My cousin who was going to take one of the rooms ended up at the hospital. We told the front desk after we found out that he was sick so that they could release the room. We contacted ******* as directed and sent in the proof of my cousins hospital visit. After many days of following up and asking for a status, the hotel responded by saying that they would not refund us for that room. To say we were disappointed, can’t properly describe what we were feeling. We thought there would be an exception that could be made or at least a partial refund due to the nature of the cancellation BUT NOTHING.

Do not stay here if you are disabled or a person of color.

Do not stay here. Especially if you’re a woman traveling alone, or if you have a disability, or if you are Black. Their hired musician stalked me in the resort & even followed me to dinner outside the hotel. There is no disabled access to the pool. When I told them I had lupus they did not believe me and asked for my medical records. DO NOT STAY HERE. Everyone is rude. I left early.