Residence le Bouganville in Villasimius

Bad experience with the beach service. Forced to pay everything in advance (€160) For serious personal reasons I had to cancel two days before and they offered me a €80 voucher to use next year. I'm here on holiday and they can't force me to come back for €80. I asked to convert the €160 towards catering but I was denied. I believe that when you work with an audience and are asked for a pleasure (for serious reasons) you should put your hand on your heart and REFUND. You made a terrible impression. You don't treat customers like that, sorry.

Residence not adequate for value for money... old without any comfort such as microwave, washing machine, dishwasher or oven in the house. We stayed for two weeks with my family of 5 people, 2 adults and 3 children... it is not a residence for families with small children... dirty despite the cleaning done three times in 2 weeks we basically paid €30 per day for cleaning for 3 days to change towels and sheets and clean the bathroom... the dust and the floors, if cleaned with the broom, were immediately dirty... it would need to be renovated, the doors and walls should be whitewashed, not to mention that I found the towels dirty from rimmel (I don't wear make-up)! ! A washing machine located at the entrance of the residence used by the housekeepers for the rags therefore with a strong odor and I had to wash our clothes... if a service is indicated it must be such... in the end at checkout we found ourselves €70 more in the bill than they were taken away from us but almost in a suspicious way (we spent around €6000 for 2 weeks we wouldn't have missed it for €70!!!)…