Hotel Panorama in Maiori

Forgot a toy in the room - tried to contact concierge via recommended WhatsApp tool (useless as only AI response and directed back to hotel number), sent two emails as no response. Didn’t find - however I doubt they even looked. Housekeeper was busy with pushing people out of the room so I doubt she had much interest to look for lost and found.

Service in Europe is deteriorating - yes they have the historic sites and beautiful landscape however that’s all about it. And you feel no one wants to work anymore.

Renovated rooms are ok, nice sea view, breakfast set up and food quality is very simple - however enjoyed the terrace every day!

The room is comfortable, the bed is comfortable, the air conditioning works great, there is a safe in the room.Cons: the hotel does not live up to its stated star rating, if it is 4 stars, then it is very old and unloved by the owner: the cows in the elevator require replacement or dry cleaning, the elevator itself falls in when you enter it, the second elevator almost always does not work. The toilet in the room is constantly running, you have to press the flush button many times, otherwise it flows without stopping. There are no disposable toothbrushes in the room, shampoo is added every day, and body lotion only once. All the dishes in the room, except for the kettle, are disposable, there are no forks or knives in the room. The TV is old, having turned it on once, we were unable to turn it off - it does not respond to the remote control, when you take out the card it turns off, but turns on when you insert it. In front of the central entrance to the hotel there is an old fountain, which is therefore turned on in the evening, as a result, even on the 4th floor you cannot enjoy the view from the balcony during a pleasant conversation - the fountain is so noisy that you can hear it even in headphones - my sympathy for the guests of the 2nd and 3rd floors. The pool is small and shallow, the umbrellas by the pool almost do not create shade, and the sun loungers are always occupied by towels and books thrown on them - this clearly demonstrates the poor work of the staff - in any decent place it is the staff that fights this in order to avoid conflicts. The staff at the reception is demonstratively reserved, the feeling is that you are at an official's reception, but not in your hotel. But the biggest disappointment is their beach. Firstly, it was not stated anywhere that it was paid for guests, but ok, they call it a beach club, and such establishments are usually worth their money, but not in this case - here for money you get an old sunbed with an umbrella and a paid shower, it seems there is no toilet at all. The umbrella is very small and almost does not provide shade. They have a system for guests - but it constantly hangs, at the reception there is an old cheap computer, which costs less than 1 day of their services. We tried to order food and drinks through their system, the first time it is difficult to do, you can change the goods in the basket only by going to the reception, which was what I had to do, after which I sent the order there, 19 minutes later they told me that the kitchen was closed, it was noon!!! The beach itself is more like a lake beach: black sand gets dirty easily, plus the pebbles are unpleasant for your feet, and it gets so hot that you can't go to the water without shoes, even the neighboring clubs have solved this problem and made decks, the Panorama Club doesn't care about guests, but you can smoke here, which is what mothers with babies do, not really reacting to comments. It is stated that the beach club is open until 8 p.m., but yesterday, July 17, a certain Vincenzo, in a red lifeguard T-shirt and cheap glasses, announced to the entire beach that the beach was closing at 6:15 p.m., explaining that he was tired of working. We already had a restaurant booked for the 19th, which Vincenzo will never get into, but it's not about the boy Vincenzo, it's about the disgusting management of the beach club. All the neighboring beach clubs worked until at least 20:00, and there were fewer people in them than before. All this splendor cost us €1200 for 3 nights, which of course does not even come close to what we got. In general, I do not recommend this hotel, and especially the beach club, I wish the owners to carry out a major overhaul and teach the staff to communicate with guests, and turn off the fountain at 6 pm!