Al Campanile H Napoli Centro, by ClaPa Group in Naples

I think it’s ok

When we arrived with the airplane we first had to go to the reception whivh was at a different location than the hotel we had a terrible experience at the reception with the service they didnt try to help us at all and they were rude. They also told us about taxes which we didnt get informed for before the trip. But the excursion it self was nice if we forget about tge service reception part..

First of all, the room is the same as the picture, spacious and clean, the location is also very good, and the transportation is very convenient.
Now let's talk about the disadvantages. I booked three nights at a discounted price of 86 Euros. I thought it was very cheap and worth it, but various things made me very unhappy on the day of check-in. First of all, the check-in place and the check-in place are not together, they are one kilometer apart, and the reception is not open until after 10 o'clock. If you don't read the booking information carefully, you won't know. I dragged my luggage for 20 minutes to get there, and they said that check-in must be after 3 pm, and storing the luggage costs 4 euros per bag. Moreover, when I checked in, they charged me 64 Euros, saying it was a cleaning fee, taxes, etc. This was almost as much as my room fee, and they only accepted cash. In addition, you have to pay a deposit of 200 Euros, which will be refunded after 15 working days, and only credit cards are accepted. The attitude of the front desk staff is very impatient, their English is not good, if you ask a few more questions they will just ignore you and ask you to pay anyway. Moreover, my bath towel was not changed during my three-day stay. The room cleaning every day just consisted of making the bed and replenishing toiletries.