Hotel Santa Marta in Pozzuoli

This hotel would not be a place I would recommend to stay in. The potential is there but it is not used to the best extent possible. I was staying in this hotel for 3 nights on a trip with my friends. The issues with communication started even before we checked in, and that is mostly attributed to the fact that personnel speak VERY little english. We had to check our reservation 2 times as initially I was told that there is no booking done on my name, even though the room was booked in March 2016 (more than 4 months before actual stay). Thankfully, the hotel reception was able to identify the booking and confirmed that we are in the list. During the check-in the receptionist has taken all of the guests passports but they were not returned immediately, rather, we had to go back there again to get the identity cards back. The room did have an Air Conditioner installed, which is appreciated but the remote control was not in the room, and we had to go to the reception again to pick it up. Even though the place has security cameras installed it didn't feel as secure as it should be - access to the rooms is not secured by cards but rather by a simple key. We were given only 1 key for 4 people and there was no possibility to get an extra one. The room that was booked was a triple one with an additional bed, however 2 beds were smaller than the rest, which would cause problems for taller guests. Sound isolation in room was way below average and we could hear the music which was being played at the party close to the hotel. The place does have a rooftop terrace but it is closed. We were told that we can only stay there for 10 minutes and later we were told that we can't go there at all. Room itself was not dirty, but it wasn't shiny clean either. Please be aware that electric sockets in the hotel are based on CEI 23-16 standard and again, adapter was not in the room but had to be picked up at the reception. The hotel does have free Wi-Fi but it is not accessible from the room, only close to reception. Even then you will not be guaranteed to have a good connection because every time there were more than 3 people trying to use the internet at the same time the connection was extremely unstable or refused by the router altogether.

Pros:
Big parking lot. Parking is free.
Big rooms with high ceilings
Reasonable price given the overall experience.

Cons:
Breakfast is very light and food selection is limited.
+ All that has been mentioned in the review before

Next time I'm in Pozzouli I will be looking for other hotel to stay in rather than Hotel Santa Marta. Potential is there, but management needs to roll up their sleeves and focus on addressing the issues.

A place to try to sleep if you are going to the port. friendly staff but spring mattresses that were not comfortable. Could use
updating through out.