Agave Hotel in Pozzuoli

Well where do I start........ Ok so booked 10 days holiday still have 5 left currently in the hotel. Day 1 arrival. Late arrival was greeted at reception after being ripped of in a taxi for 220 euro.... Got both rooms asked for them next 2 each other which our request was granted.... Walked into rooms very dated nothing resembling 4 star more like budget Blackpool central bedsit.... Didn't sleep knowing I'd made a huge mistake spending a lot of money for a family holiday. No balcony in a family room emailed to upgrade months earlier for the most comfort. Was willing to pay extra for comfort. On the website it say minibar available and not a bottle of water in the room triedbto leave the hotel for water and all the gates where locked. Alcatraz ie prison. Managed to get bottled water from reception after realising we can't leave. Sofabed with a filthy mattress for a 16 yr old and a 6 yr old. Me and husband in a twin bed pushed together with a 3 foot gap between. 22 yr old son next door in a double room which my 6 yr old spent the night. First morning heading down for complementary breakfast... Well hard stale bread with powdered eggs and a small selection of croissants no milk available for cereal lattes where ok and a selection of sweaty cheese and ham..... Later went to leave the hotel to realise you can't leave .on a dual carriageway with no way off leaving safely on foot. Went to reception about car hire to be given a quote 2 hrs later that it would cost 130 euro a day . I also asked reception about a room with a balcony and was told maybe next time.... THERE WILL NOT BE A NEXT TIME. So I sourced online a hire through a broker and me and the husband got a taxi to collect the car. We arrived at axis car hire to be met with a very hostile man who I rowed with for an hour not to pay an excess of over 3 grand on a car I'd insured privately for 60 euro for 9 days . Was absolutely horrendous and ended up in tears. Eventually they took a extra credit card deposit of 200 a far stretch from the thousands they where asking. Evening of the first night after arrival we stayed around the bar and was very quiet no entertainment and was asked to leave the bar after closing at 10.30. We sat in the dark for a while heading to the room with no balcony and went to bed early. 3rd day spent the day afternoon by the pool where the pool police was on us every few minutes you can't splash you can have inflatables you can't have any sort of fun even though the place was quiet. Ordered food at the pool side bar thinking it would be as bad as the complementary breakfast of green eggs and ham and to my surprise it was tasty. Went to naples in the evening there was a wonderful lady behind the bar that was so kind lovely and gave us lots of information where to go what to do etc. So nice. She's been the saviour of this nightmare of a holiday. 4rd day we travelled to pompeii toured had a lovely day was very hot so got bk and dipped in the.pool where the pool poli

Reception staff in the day really helpful, at night they don’t speak a word of English, which poor considering we booked through an English agent. Breakfast is terrible, small portion of COLD omelette, no milk for cereal and the members of staff was on her phone the whole time we sat there. The room was a good size, however the shower was terrible and there was a cockroach under my soap. It’s pretty remote so you either need a hire car (difficult to book), or find a reliable taxi. There was 6 of us so luckily we found a taxi who was pretty reasonable €30 each way (changed to €40 on the last day 🙄), and we could text him when ever we wanted which took the pressure off. In summary lower you expectations, it’s an ok base to explore Napoli (fairly close to the Metro train station), staff (apart from reception), are the reason places like this close (restaurant women still on her phone as I write this)!!!! Napoli was amazing, Sorrento was beautiful, the Agave hotel is not a good representation of what I have experienced through “love holidays”. Don’t let this hotel put you off Italy, 🇮🇹 most of the staff here just need replacing and it would be ok.