B&B Hotel Milano City Center Duomo in Milan

⭐⭐ 2/5

Mixed experience – good location and kind female staff, but very disappointing room and service from both male staff.

We stayed here during our trip to Milan. The hotel’s location is great, close to the Duomo and the train station and the room size was quite decent. The female staff were very friendly and helpful throughout our stay, which we truly appreciated.

However, our overall experience was disappointing. When we first checked in, our room had a strong smell of urine. We informed the male staff, Lorenzo, who initially seemed helpful, but after we asked to change rooms, he started to show signs of annoyance. Instead of changing our room right away, he asked another young male staff member to spray air freshener. Unfortunately, the freshener mixed with the smell only made things worse and gave us a bad headache.

When we went back to the reception to request a room change again, Lorenzo became even more irritated and said we should have told him earlier — even though we already did. He then gave us a bottle of freshener to use for that night, but it didn’t help at all. By that time, there were no rooms left to move to, so we had to spend the night in the same smelly room.

On top of that, the toilet bowl wasn’t properly cleaned and still had stains, which was very unpleasant.

We would have given 1 star, but we added another star for the spacious room, convenient location, and the polite and kind female staff members.
Unfortunately, we wouldn’t stay here again.