Smart Hotel Milano in Milan

We had an amazing stay at the hotel! The rooms were clean, comfortable, and fully equipped with everything we needed. The atmosphere was relaxing, and the service was truly excellent. A special thank-you to alessio for being incredibly kind, helpful, and professional — he made our stay even better with his warm hospitality. We really appreciate all the effort and care. We will definitely come back and highly recommend this hotel to anyone visiting!

The Hotel was actually near the Centrale Station. The Receptionist, all of them are wonderful!! Bless them cause on December 7, 2025, around 1:50 PM, I arrived at Porta Garibaldi and took Metro Line 2 to Milan Centrale. While heading toward Exit Torriani, I paused at the stairs to secure my phone and metro card inside my bag. I clearly remember that my wallet was still inside, placed deep in a zipped bag worn in front of me.

As I struggled with my luggage, two men were walking closely behind me. One of them—short white hair, around his 40s—suddenly grabbed and lifted my luggage without asking, speaking to me as we went up the stairs. I assumed he was just being helpful. There was no violence, no force, no confrontation.

After reaching the top, he walked ahead past Glam Hotel, while I checked in at Smart Hotel Milan. It was at the reception, when I was about to pay the city tax, that I realized my wallet was gone. Only my wallet was missing; my phone and other belongings were untouched. I later learned this was a classic case of pickpocketing through distraction.

Very close from the central station. The room is modern. Front desk staff was very helpful. I did not take a breakfast here so I cannot comment on it.
Safe and fridge are in a room. I requested a kettle and I received one. That was great.
I was comfortable staying here.
The city tax was €10/night.

The room was good but not very clean especially the sofa. They do not give slippers. The rooms are quite big for the city and new that it the best. The hotel i very near to the central station and the metro.

The hotel is right next to the train station, making it incredibly convenient for travel. It's clean and hygienic, and I've stayed here several times before. This time, due to a change in my itinerary, I purchased a cancellation insurance from Huatai when booking, which ended up covering the cost and saving me from unnecessary losses. I'll definitely continue booking hotels through Trip.com in the future.

Room with good condition, very nice and heartwarming employees and the location is good of you wanna travel around Italy

Our room flooded after being in the shower which seems to happen often.
I was also sexually assaulted by the maintenance guy they sent to sort the flooding
Avoid avoid avoid

Room is clean and new. Location is great - just 2min walk from train station. Would be better if each room has its own kettle.