Modica Palace Hotel in Modica

The service at this hotel was appalling. Every time our group asked for even a water we were treated like we were making a huge request. The staff very obviously didn’t want to do any work. There was no restaraunt and the bar opened when it suited them. Rooms rarely cleaned. We booked a taxi through the hotel and were waiting outside for over 20 minutes to check again and realised they hadn’t even bothered to ring nor did they bother to inform us. Without doubt the worst hotel I’ve ever been in. Having seen a high rating I read through the reviews and think they may not be genuine as there are repeated phrases used throughout. Do not stay here.

My daughter and I stayed at MPH for three nights in early July. While the hotel has some lovely features, our overall experience was unfortunately impacted by several avoidable issues. We were initially given a room with a window rather than a balcony, which was due to an error by the booking agent—not the hotel. We requested a swap, but no balcony rooms were available. That said, the room was clean, modern, and the beds were comfortable. We also really enjoyed the breakfast—fresh and well-prepared. The hotel is located in a fairly remote area, and with the on-site restaurant closed during our stay, we had to drive out every evening to find dinner. We stayed in Room 1, which is right next to reception. Unfortunately, this made for a very disturbed first night due to loud noise and what sounded like shouting during the night. We requested a room change and were moved to a room on the first floor, which was thankfully much quieter. On the second evening, we returned to the hotel around 10pm hoping to have a drink at the bar, but were told it closed at 8pm and only soft drinks were available. That night, however, we did manage to get a good night’s sleep. On our final night, we came back to loud music and a full DJ party by the pool and garden area. This was quite a shock, especially as we needed to wake at 6am for a four-hour drive to the airport and from the car in the UK. I called reception at 11:30pm to ask when the music would end, as the bass was extremely loud and disturbing. I was told it was a birthday party. When I pointed out that it was a Monday and some guests might have work or early travel, the receptionist replied that it "shouldn't affect me since I was on vacation." That response was disappointing and dismissive. Overall, this is a nice hotel with a great pool, good breakfast, and mostly polite, helpful staff. But the lack of consistency and poor communication about noise disruptions seriously affected our stay. Had I known in advance about these issues—particularly the late-night events and limited dining/bar options—I would have chosen a different hotel.