Piccolo Vecellio in Venice

If you could rate ZERO that is what they would deserve. A terrible experience, do not go there. When I entered my room was smelling of cigarette smoke, the bed blanket was not washed properly, and the bathroom shower was dirty from scale. We decided then to leave because of the obvious poor hygiene conditions. No refund was issued at the leaving, only the tourist tax. The agreement was that I would have to go through the booking agency. The booking agency instructed me to manage the refund with the property. I have called the property manager asking for a refund and I was told that they got an email from the booking agency, and the refund was going to be issued, I was instructed to call after 2 weeks because that's the time it takes for getting money back. After 2 weeks I had still no money on my account, so I called the manager for an explanation. He did not remember my case and his wording, he started to provide a loop of lies that were in contrast to the instructions of the booking agency. He refused to pass me the number of the property owner which should have been informed by the manager already, as again was his wording. The result is that the property manager never wanted to issue a refund, and every time provided a different lie hoping I would give up.

AVOID THIS TERRIBLE PLACE.

They should get zero stars.

They cancelled our reservation 2 weeks before we are due to arrive. No apology, no sympathy, no honesty. This left us without anywhere to stay.

They are shameful and dishonest. Do not stay here as they do not deserve any business. They just don’t care.

If everyone stops going here they will suffer and that is what should happen.

YOU HAVE BEEN WARNED!!!!!

Perfect for one night at 50€
Location perfect, Walking distance (35min) from train and has a boat station really close.
Fast Wi-Fi.
Good kitchen but you are not allowed to use the oven or cook any kind of meat or fish.
Clean room but poorly ventilated due unable to open any window.
You are sleeping on ground level and hear everybody walking by, if you take your curtains away the people walk by looking straight into your room 😂 you feel the vibration of the suitcases beeing dragged early in the morning.
Not recommended for couples but cheap for friends traveling together.