Hotel Henry in Venice

Run away! Don’t book at this hotel! I was on holiday in September, and the room I was staying in had no hot water. I tried to contact the property, but no one got back to me. The next morning, I spoke to the guy at reception, and he already knew there was no hot water. It was extremely warm, and I couldn’t take a shower — it ruined my trip.

Run away! Don’t book at this hotel! room I was stayed in had no hot water. I tried to contact the property, but no one got back to me. There was no ac, horrible place

No title
The worst hotel ever
No receptionist!!! Hard to get inside
If you need anything…. You don’t need anything!
Dirty
Broken mirrors
Cold
Wet
Conditioner /heating not working.. actually nothing and nobody working!
Disgusting

Do not book a room here.
In terms of service, it is just non existent. We arrived in front of the hotel, there were nobody. We had to call a numero, the person opened the door remotely and told us to get the keys on the desk. No receptionist has welcomed us, maybe they think teleworking is compatible with that job, and if you’ve a problem there is nobody.
There is trash in the middle of the corridor.
The room is dirty, there is mold on the wall which looks like gorgonzola, I’d have prefer to have it in a pizza than on the wall.
The door of the shower is not on the shower anymore , but standing next to it, maybe still waiting to be repaired. Moreover, we had the chance to have hot water ! But only the first afternoon, then we did not have hot water for the whole stay.
I don’t know how this thing is 2 stars

Not a good experience
There is never have reception and we have problem to get into the hotel

Don’t ruin your trip
All after terrible experiences, my family decided to appreciate for what we have as a shelter from the cold winter wind.
I am more upset with ********* than property itself how it can’t validate this kind of property and fair price.

- Nobody is at the reception. I informed the arrival time and texted and called to the staff at my arrival, but she didn’t come to open the door. Tourists came out from the property, so we can come in, picked up the room key and figured out everything by ourselves.

- Dirty & shabby facility & equipment
Moldy smell in the room
Broken mirror (very sharp, very dangerous) in the bathroom, broken lights. (Texted to the staff and she said to fix, and didn’t come)
Shower doesn’t function well. Water temperature is unstable/unadjustable. Cold shower in the winter time
No courage to use some liquids in the dirty bottle in the bathroom. We rushed to the supermarket to buy shampoo and shower gel.

Luckily, we didn’t have bug problem