Ca' Sagredo Hotel in Venice

The wi fi was terrible No wifi in the rooms, The restaurante close 2 30 pm .

The service is not aquaried for a 5 star Luxury Hotel

This was not a great experience; hard to believe this is a 5-star hotel…we left a different small hotel in Venice to stay at Ca’ Segrado and from the first moment it was a subpar experience. We arrived at 3:45 pm. The front desk agent told us our room would be ready in 5 minutes & they’d give us a glass of prosecco while we waited on the deck. No problem since we called, emailed, and confirmed day of that we needed two twin beds, of course we’d wait a few more minutes. 45 minutes later (WELL after check in) no one had spoken to us about our room. The front desk agent looked like he totally forgot when we had to wander back to the front desk to find out what was going on. He finally realized who we were and took us up to a room with the bellman. Of course: no twin beds. The carpet in this room was once cream (it appears), but now is disgustingly stained. The walls are marked up and filthy. The “updated” shower has black mold. The wallpaper is coming up from the walls. When the front desk finally agreed to send housekeeping up to help us with twin beds, the woman was huffy and rude, I told her to leave all the bedding and we would make our own beds. Of course moving the beds revealed dirty carpet that desperately needs vacuuming; we tried calling the front desk, no answer, messaging the hotel, no answer. We never got the WiFi to work in our room. We weren’t made away of the breakfast cost: €88 for 2 people per day! Sadly won’t return; just come for a drink to see the palace.

Nice hotel, but after ordering room service of sea bass, I got food poisoning. Restaurant manager would not believe me even after maitre carried out my puke two hours after I ate and went to instead play Dr and say I was sick in bed due to the weather. I assume this made up report was from the non-English speaking employees. Despicable!

Do not book this hotel! This hotel is not by any means a five star hotel but charges the high end of five star. The photos on their site do not reflect reality. The room we were given was not what we had booked and they claimed they had no other rooms available. The room they assigned us was dirty and the furniture worn and beat. We left for a nicer hotel at almost half the price. While we didn’t stay they have billed me anyway for the full stay. The positive reviews are confusing.