Hotel Miki in Gero

Good hotel. If hotel provide the pick up & sending service between Gero train station & hotel, its hotel will be able to attract more guests.

The hotel front desk staff couldn't communicate in English. Unlike some tourist hotels that primarily employ foreign workers, this hotel mainly has Japanese staff, many of whom are from neighboring Japanese cities. Local residents can enjoy the hot springs for less than 1000 yen. I arrived quite late, and thankfully, Trip.com arranged a pick-up service. It was 8 PM at Hida-Hagiwara Station, completely deserted, when I saw the hotel's dedicated car – I was so touched! I can't imagine what I would have done without it. It was snowy and freezing, and we had missed dinner. We asked the driver if he could stop at a convenience store along the way so we could buy some food, and he readily agreed. A big thank you to this hotel employee! My only complaints are: 1. The food quality was just average, and it was pretty much the same for several days, which was a bit... but if you don't book meals, the surrounding area is quite desolate with no restaurants or convenience stores. 2. It's an old hotel with no elevator, so carrying large luggage was a bit of a struggle!

The hotel is located on a mountain with a great environment. The hot springs are particularly amazing, with several outdoor and indoor pools. The room was also nice, a Japanese-style room that was very clean and spacious. The only regret is that we stayed two nights at this hot spring hotel with breakfast and dinner included, and both meals were very poor. I can only say that we were filled with plain white rice and miso soup. Oh, and the hotel offers free shuttle service. You need to contact the hotel in advance. They will pick you up at the JR station with a sign. Overall, the value for money is just average.

A beautiful onsen hotel on the mountain side.

I rented a car and went. It's located in a place that's a bit difficult to get to without one. I think there's a bus, but it took about 20 minutes by car from Gero Central.
There's an open-air hot spring and the facilities are nice. I stayed for one night and both dinner and breakfast were delicious.
It would probably be better for a couple or a group of friends rather than going alone. There's also a large banquet hall, but I didn't use it so I'm not sure.

There is no elevator, which is not very convenient for the elderly
But there are attendants who will help move the luggage

The hotel is clean and nice. The bed is comfortable. But it is too far.

Hot spring room and location. However, it was truly beautiful.

This is the best onsen hotel we’ve stayed in, among those we’ve stayed in for the past 12 years! We stayed here for 2 nights.

We’ve extremely grateful to the hosts for their outstanding service and hospitality from the heart. Loved the thoughtfully varied menu for each meal.

The establishment is spotlessly clean and excellently maintained. Each morning, our towels and yukata (hotel gowns) were replaced. So were the amenities ( fragrant green tea packs, snacks). The housekeeping staff even offered to mop our rooms after only one night’s stay.

The wifi was also fast and sustained well in the guest room and public lounge areas. There are facilities to cater to a wide range of age groups from seniors like us and children too. There were ample resting chairs in the lounge and on the way to the historian’s well as guest rooms.

The best facility was the hot springs! They are
exactly as depicted in the hotel website. Numerous indoor pools of various temperature all have the renowned ‘beautifying’ odorless alkaline water. My skin felt so smooth and moisturized after only one soak.

What’s more the hot springs stay open for in-house guests from 10.30 am to 11 pm and day-trip visitors from 10.30 am to 8 pm. In-house guests can also use the hotsprings early from 6 to 9 am. There is a European dry sauna as well as wet steam rooms in both make and female hotspring areas.

We would love to stay here again!

Service is excellent. The meal (Japanese style) is wonderful.
Onsan options is one of the best onsan hotels I have ever stayed.
It may not be convenient if you don't drive as the location is quite remote, but you can enjoy a peaceful environment.