‹›
84 USD
The Platinum Hotel by Whitfield in Kuala Lumpur
🌍 Malaysia, Kuala Lumpur, 1020, Jalan Sultan Ismail, Kampung Baru, Kampung Baru
● Center: 1.6 km
☎ Phone: +60 3-2168 1688Show
✅ Guests praised the rooftop infinity pool with stunning nighttime city views. ✅ Spacious and modern rooms with well-designed interiors received positive remarks. ✅ The hotel’s location close to major landmarks and public transport was appreciated. ✅ Friendly and helpful staff contributed to a generally pleasant stay experience. ✅ Value for money was highlighted by several travelers given the amenities and location. ❌ Several reviews noted long wait times for elevators due to the hotel’s busy nature and limited lifts. ❌ Some guests reported cleanliness issues including presence of cockroaches and poorly maintained bathrooms. ❌ Noise from city traffic and early morning calls to prayer affected sleep quality in some rooms. ❌ The hotel’s security deposit policy was criticized for its unclear refund timing. ❌ Obstructed views of Petronas Towers from the pool area due to new nearby buildings disappointed some visitors.
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Rooms and prices
2 guests
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Superior Double room
Private bathroom
Beds:
84 USD
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2 Bedrooms Superior room
Kitchen, wireless internet and air conditioning
Kitchen in the room
94 USD
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2 Bedrooms Deluxe room
Kitchen, wireless internet and air conditioning
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Kitchen in the room
125 USD
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1 Bedroom Superior Double room
Private bathroom
Beds:
142 USD
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1 Bedroom Deluxe Double room
Private bathroom
Beds:
148 USD
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2 Bedrooms Premier room
Kitchen, wireless internet and air conditioning
Beds:
Kitchen in the room
151 USD
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4 x
2 Bedrooms Superior Quadruple room
Private bathroom
Beds:
159 USD
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4 x
2 Bedrooms Deluxe Quadruple room
Private bathroom
Beds:
168 USD
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1 Bedroom Grand Premier room
Kitchen, wireless internet and air conditioning
Beds:
Kitchen in the room
169 USD
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1 Bedroom Premier Double room
Private bathroom
Beds:
198 USD
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Grand Premier Double room
Private bathroom
Beds:
228 USD
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3 Bedrooms Deluxe room
Private bathroom
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Deluxe Double room
Private bathroom
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Premier Double room
Private bathroom
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Premier Junior Double room
Private bathroom
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Executive Deluxe Double room
Private bathroom
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Executive Deluxe Double room with city view
Private bathroom
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Description
The Platinum Hotel by Whitfield is a 3-star, modern high-rise hotel built in 2016, located in the heart of Kuala Lumpur. It features 200 rooms across 51 floors, offering a range of room types from Superior Doubles to spacious 3 Bedrooms Deluxe suites. Guests have access to a rooftop infinity pool on level 51, providing panoramic city views including the Kuala Lumpur Tower and Merdeka 118. The hotel includes a restaurant, bar, fitness center, sauna, and a terrace with pool access. Practical amenities like free Wi-Fi, a business center, and currency exchange are available. Family travelers will appreciate the dedicated kids' pool. Despite some complaints about elevator wait times and occasional cleanliness issues, the hotel generally receives positive feedback for room size, city views, and value for money. Note that pets are not allowed, and a security deposit of MYR 200 is required upon check-in.
Location
The Platinum Hotel is situated at 1020 Jalan Sultan Ismail, Kampung Baru, centrally located just 1.2 km from the iconic Petronas Towers and 1.9 km from the Kuala Lumpur Tower. The hotel is also 1.8 km from As Syakirin Mosque and 1.5 km from Central Park, placing it within easy walking distance to major city landmarks. The Sultan Abdul Aziz Shah Airport (SZB) is approximately 15 km away, facilitating convenient access for travelers. Nearby public transport stations for LRT and MRT lines are within a short distance, enhancing connectivity around Kuala Lumpur.
Tips
- If you plan to use the rooftop pool, visit in the evening for the best city views and cooler temperatures.
- Download the Grab app for affordable taxi rides around the city, as recommended by previous guests.
- Be prepared for possible elevator wait times during busy periods and consider requesting a room on higher floors for quieter conditions.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.
- Deposit Policy: Deposit required A fixed amount of MYR 200.00 (approx. US$50.53) is charged.
- Pets: Pets are not allowed
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Washing machine
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
Rooms
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- Hairdryer
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Alarm clock
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Kitchen
- Microwave oven
- Packed Lunches
- Bottled water
- Kettle
Internet
- Free Wi-Fi
Transfer
- Shuttle
- Car rental
- Airport transportation
- Taxi booking
Languages Spoken
- English
- Multi-language staff
- Chinese
Recreation
- Nightclub
- Sun Deck
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Rooftop pool
Business
- Fax and copy machine
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Sauna
- First Aid Kit
Kids
- Children swimming pool
- Family/Kid Friendly
Pets
- Pets Not Allowed
Hotel virtual tour
Video: THE FACE SUITES KUALA LUMPUR | APARTMENT TOUR | 3 BEDROOMS | INFINITY POOL
Map
Reviews
15.02.2026
Overall, my experience at Face Suite Apartment Hotel was generally good. I stayed in a two-bedroom apartment; one room was comfortable, while the other was noticeably very small. The service was good and the staff were helpful throughout the stay.
On the first day, I had a serious concern regarding cleanliness, as there was a cockroach in one of the bedrooms which I removed. While the staff offered pesticide spraying, this was not a practical solution during an occupied stay and highlighted a lapse in hygiene standards. The requirement for a security deposit was also unusual. Breakfast was served in an adjacent building, the Face Style, and was ok.
Overall, the stay was decent, but improvements in room standards and cleanliness would significantly enhance the guest experience.
On the first day, I had a serious concern regarding cleanliness, as there was a cockroach in one of the bedrooms which I removed. While the staff offered pesticide spraying, this was not a practical solution during an occupied stay and highlighted a lapse in hygiene standards. The requirement for a security deposit was also unusual. Breakfast was served in an adjacent building, the Face Style, and was ok.
Overall, the stay was decent, but improvements in room standards and cleanliness would significantly enhance the guest experience.
31.01.2026
Fantastic location close to LRT and MRT stations. We stayed in a 3 bedroom suite which was expansive, modernly furnished and stunning city views. Pool is amazing, again with wonderful city views, especially at night. Only criticism is that this place is so busy with only a small number of lifts so you often had long wait times but a minor inconvenience given how lovely the rest of the complex is.
28.01.2026
The rooms are spacious, with amazing views of KL. The 52 level infinity pool view was amazing overlooking KL tower and Merdeka 118. Service is average. The breakfast lacks international options but was good as well.
We enjoyed our stay overall.
We enjoyed our stay overall.
15.12.2025
I recently spent two nights at this hotel for a staycation and had a fantastic experience. The hotel’s location is perfect, just a short walk to KLCC, which made it so convenient to explore the area.
This hotel is ideal for group travelers as it offers spacious rooms and plenty of common areas to hang out together. The e-hailing services around the area are also very convenient, making it easy to get around the city with minimal hassle.
For the price, I’d definitely say it’s value for money. The amenities were great, and the level of service matched the cost.
The highlight for me was the Level 51 infinity pool — the night view was absolutely stunning, with the sparkling lights of the city skyline making it the perfect spot to relax and take in the sights.
This hotel is ideal for group travelers as it offers spacious rooms and plenty of common areas to hang out together. The e-hailing services around the area are also very convenient, making it easy to get around the city with minimal hassle.
For the price, I’d definitely say it’s value for money. The amenities were great, and the level of service matched the cost.
The highlight for me was the Level 51 infinity pool — the night view was absolutely stunning, with the sparkling lights of the city skyline making it the perfect spot to relax and take in the sights.
09.12.2025
Here’s a polished review you can use:
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I recently stayed in an apartment at the Great Hotel and had an amazing experience. The highlight was definitely the stunning infinity pool — the views were incredible, and it created the perfect relaxing atmosphere. The apartment itself was spacious, clean, and beautifully designed, with all the amenities I needed for a comfortable stay. The staff were friendly and attentive, making sure everything was taken care of. Overall, it was a luxurious and memorable stay. I’d highly recommend it to anyone looking for a mix of comfort, style, and breathtaking views.
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I recently stayed in an apartment at the Great Hotel and had an amazing experience. The highlight was definitely the stunning infinity pool — the views were incredible, and it created the perfect relaxing atmosphere. The apartment itself was spacious, clean, and beautifully designed, with all the amenities I needed for a comfortable stay. The staff were friendly and attentive, making sure everything was taken care of. Overall, it was a luxurious and memorable stay. I’d highly recommend it to anyone looking for a mix of comfort, style, and breathtaking views.
29.05.2023
I love this place, for sure in my next visit I will come back.
They to fix the problem with the deposit. Because I paid RM200 and they said to me than they will refund in 1 month I dunno if they will do.
But the common areas are nice. I didn’t know about the pool till last day, security in the pool should to be more. Polite. Because the guy it was there it was so rude.
Anyways the hotel is good the attention can be better, in case that I can visit again I will be happy to share my comment before leave.
I was happy there and everything is close
Is a great option if u wanna enjoy around KL downtown you don’t need to pay transportation you can walk from the hotel to pavilion or the Chinese place of restaurants.
The price are affordable not so high, but cheap is not.
Super important to download Grab App to take taxis from the hotel because you can save a lot of money.
Guys improve customer service is the key of success
They to fix the problem with the deposit. Because I paid RM200 and they said to me than they will refund in 1 month I dunno if they will do.
But the common areas are nice. I didn’t know about the pool till last day, security in the pool should to be more. Polite. Because the guy it was there it was so rude.
Anyways the hotel is good the attention can be better, in case that I can visit again I will be happy to share my comment before leave.
I was happy there and everything is close
Is a great option if u wanna enjoy around KL downtown you don’t need to pay transportation you can walk from the hotel to pavilion or the Chinese place of restaurants.
The price are affordable not so high, but cheap is not.
Super important to download Grab App to take taxis from the hotel because you can save a lot of money.
Guys improve customer service is the key of success
14.05.2023
Very spacious and clean room, luxurious lobby, friendly staff and magnificent roof top swimming pool. Can view 3 most famous KL spectacular buildings. Value for money. Highly recommended hotel. Will stay again.
02.02.2023
I was 2 night here, the room is very nice. I mean great style, modern and clean. The bar on 51 floor is fantastic with a nice few over Kuala Lumpur. You can see the Twin Towers by night. The Pool was the Highlight. I payed per night about 75 sfr, and this is cheap for what you get there. I would come back
28.11.2022
Stay away from this hotel.
Here’s why:
- It’s a fraud. They lie in your face. They advertise a gorgeous view from their infinity pool. Guess what? There’s just half of this view now. Petronas towers are completely covered by a new building. Meanwhile, the hotel keeps using the old pictures.
- It’s dirty. There was dry urine on the toilet seat. COCKROACHES. Entrance hall of the apartment smelled strongly of cigarettes. White furniture is now all yellow, handles are sticky.
- Uneven service quality: staff is generally nice, but no one answered our phone calls about the dirty toilet.
- Windows are not sound proof: 5 am call to prayer and traffic noises won’t leave you any chance for a good sleep.
- Hot water ends very quickly. No nice long showers for you!
- Five star reviews are fake. Owners chose to pay “local guides” to post fake reviews instead of buying new furniture for the rooms…
I hope you won’t be as naive as we were. Dishonest businesses shouldn’t prosper on lies. Choose another hotel!
Here’s why:
- It’s a fraud. They lie in your face. They advertise a gorgeous view from their infinity pool. Guess what? There’s just half of this view now. Petronas towers are completely covered by a new building. Meanwhile, the hotel keeps using the old pictures.
- It’s dirty. There was dry urine on the toilet seat. COCKROACHES. Entrance hall of the apartment smelled strongly of cigarettes. White furniture is now all yellow, handles are sticky.
- Uneven service quality: staff is generally nice, but no one answered our phone calls about the dirty toilet.
- Windows are not sound proof: 5 am call to prayer and traffic noises won’t leave you any chance for a good sleep.
- Hot water ends very quickly. No nice long showers for you!
- Five star reviews are fake. Owners chose to pay “local guides” to post fake reviews instead of buying new furniture for the rooms…
I hope you won’t be as naive as we were. Dishonest businesses shouldn’t prosper on lies. Choose another hotel!
19.09.2022
Look. If you're coming here, you're probably mainly here for the pool. The pool is great! Fantastic views day and night, although you can no longer see the Petronas Towers from most angles.
Suites themselves are fine. Fairly roomy but a bit worn. Ours had a sink sprout a link which they couldn't fix.
The check in was puzzling long and the elevators are pretty disastrous for wait times.
I think taking your pictures and getting out is the right strategy, but to each their own! The location is actually not bad but I would probably not stay here again.
Suites themselves are fine. Fairly roomy but a bit worn. Ours had a sink sprout a link which they couldn't fix.
The check in was puzzling long and the elevators are pretty disastrous for wait times.
I think taking your pictures and getting out is the right strategy, but to each their own! The location is actually not bad but I would probably not stay here again.
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Think about what you would like to know if you were looking for a review about a place to relax. Please describe in detail what you liked and what you didn't. What would you advise to other guests and to the hotel owner. The more fully you tell about the hotel, the easier it will be for other people to make a choice and they will be very grateful to you!
POIs near hotel
Kuala Lumpur Tower (9 min)
421-metre telecommunications tower with observation deck offering 360-degree city views. Open 09:00–22:00.
Aquaria KLCC (1.1 km)
Southeast Asia's largest aquarium with over 60,000 marine and freshwater specimens across multiple zones.
Bank Negara Malaysia Museum and Art Gallery (1.3 km)
Free museum exploring economics, Islamic banking, and the central bank's role in nation-building. Open Tuesday–Sunday 10am–5pm.
Kuala Lumpur City Gallery (1.6 km)
Museum featuring an intricate city model on the first floor. Open daily 9am–6:30pm except Tuesdays.
National Textile Museum (1.7 km)
Free museum showcasing Malaysian textiles and fabric heritage since 2010. Daily 9am–5pm.
Frequently asked questions about The Platinum Hotel by Whitfield
What types of rooms are available at The Platinum Hotel by Whitfield?
Room types include 2 Bedrooms Superior room, 2 Bedrooms Superior Quadruple room, Superior Double room, 1 Bedroom Superior Double room, 2 Bedrooms Deluxe room, 3 Bedrooms Deluxe room, 2 Bedrooms Deluxe Quadruple room, Deluxe Double room, 1 Bedroom Deluxe Double room, 2 Bedrooms Premier room, Premier Double room, 1 Bedroom Premier Double room, Premier Junior Double room, Executive Deluxe Double room, Executive Deluxe Double room with city view, 1 Bedroom Grand Premier room, and Grand Premier Double room.
Is there a swimming pool at the hotel?
Yes, The Platinum Hotel has an outdoor rooftop infinity pool located on level 51, offering panoramic views of Kuala Lumpur.
Are pets allowed at The Platinum Hotel by Whitfield?
No, pets are not allowed at this hotel.
How far is the hotel from the Kuala Lumpur Tower?
The hotel is located approximately 615 meters from the Kuala Lumpur Tower.
Is there a security deposit required at check-in?
Yes, a fixed deposit of MYR 200 (approximately US$50.53) is charged upon arrival.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 85 USD The best time to book is June 25, with rates starting from 71 USD
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