Impiana KLCC Hotel in Kuala Lumpur
✅ Strategic location with direct access to the skybridge connecting KLCC and Pavilion Bukit Bintang ✅ Spacious and well-decorated rooms according to several guests ✅ Friendly and helpful reception and concierge staff noted in multiple reviews ✅ Good breakfast variety with options suitable for local tastes ✅ Cleanliness rated high by many guests, with well-maintained rooms and facilities ❌ Some rooms are reportedly outdated with maintenance issues such as faulty bathroom doors and leaking taps ❌ Housekeeping inconsistencies reported, including missed cleanings and insufficient room amenities replenishment ❌ Customer service complaints regarding parking validation and laundry service delays ❌ Incidents of cockroaches reported in club rooms, leading to room changes ❌ Some guests experienced noise disturbances and dissatisfaction with room views on lower floors
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Description
Impiana KLCC Hotel is a four-star property established in 2005 and renovated in 2006, located in the heart of Kuala Lumpur. The hotel comprises 25 floors with a total of 519 rooms, ranging from Superior Plus Double rooms to spacious suites like the Impiana Double Suite. Guests can expect comfortable, well-decorated rooms with air conditioning and modern amenities. The hotel offers several dining options on-site, including restaurants serving Malaysian cuisine and a bar with signature cocktails. Facilities include an outdoor pool, fitness center, sauna, and a spa with massage services available for an additional fee. Business travelers will appreciate the business center, meeting rooms, and concierge services. Family travelers can find nanny services at a charge. Despite some guest feedback highlighting older rooms needing renovation, the hotel maintains a strong reputation for cleanliness, friendly staff, and good service. Pets are not allowed, and check-in starts at 14:00 with check-out by noon.
Location
Impiana KLCC Hotel is situated on Jalan Conlay in Kuala Lumpur, approximately 16 km from Sultan Abdul Aziz Shah Airport (SZB). It lies within a 10 to 15-minute walk from iconic landmarks such as the Petronas Twin Towers (500 m) and the Kuala Lumpur Tower (1.7 km). The Central Park is 600 meters away, offering green space close to the city center. Aquaria KLCC, Southeast Asia's largest aquarium, is just 158 meters from the hotel, providing convenient access to family-friendly attractions. Nearby dining includes Subway restaurant 89 meters away. The hotel’s strategic location is praised in guest reviews for easy access to major shopping malls like Pavilion Bukit Bintang via a skybridge on the fourth floor.
Tips
- If you prefer a room with recent renovations, request a room on the 8th floor or higher.
- Take advantage of the hotel's direct skybridge access to Pavilion Bukit Bintang for convenient shopping.
- Be aware that housekeeping service can be inconsistent; you might want to confirm room cleaning schedules with the front desk during your stay.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western, Chinese Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is MYR 200.00 (approx. US$50.63) per night.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: AmericanExpress, Visa, UnionPay, DinersClub, MasterCard
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Family room
- Indoor Fireplace
- Smoke Detector
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Chinese
- Tour assistance
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Fitness facilities
- Gym
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
Video: Типажные отели Куала-Лумпура
Map
Reviews
I have been a fan of its spacious room, however this time around I got an old room /not gone for renovation yet, the toilet door is out of track same goes to its wardrobe.
The teabag is left opened, when I check in no replacement in two day of my stay. The pantry is so dry. I hope they can improve the old room like the rest at the 8th floor room king bed.
Aircon was regular in the room and no musky smell for a relatively old hotel
Shower amenities were great
Breakfast selection very suitable for locals
ROOM IS COMFORT & NICE
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Impiana KLCC Hotel
What types of rooms are available at Impiana KLCC Hotel?
The hotel offers Superior Plus Double room, Deluxe Double room, Deluxe Double Club room, Premier Double Club room, Deluxe Plus Double room, Deluxe Double Suite, Executive Double Suite, and Impiana Double Suite.
Is there parking available at the hotel?
Yes, the hotel provides free parking for guests.
Are pets allowed at Impiana KLCC Hotel?
No, pets are not allowed in this hotel.
Does the hotel offer any facilities for business travelers?
Yes, there is a business center, meeting and banquet facilities, fax, and photocopy services.
Is there direct access from the hotel to nearby shopping malls?
Yes, the hotel’s fourth floor has direct access to the skybridge connecting KLCC and Pavilion Bukit Bintang.
