Hotel Riu Turquoise in Le Morne

NEVER STAY HERE. THIS PLACE WILL RUIN YOUR HOLIDAY.

This was one of the most disappointing hotel experiences I have ever had.

The hotel is extremely overrated and absolutely not worth the price. The food quality was very poor, very poor and repetitive, more like a cheap cafeteria than a resort restaurant. The whole place feels overcrowded, chaotic and badly maintained.

The atmosphere is loud and unpleasant, the service is mediocre, and overall the hotel feels mass-tourism oriented rather than a relaxing resort.

The location is nightmare, it’s windy and cloudy always and also the beach is dirty and rocky and waves.

Mauritius is beautiful, but staying here completely ruined the experience!!! I paid for tour here and moved to another hotel just to save my mood and see real Mauritius not this cheap all inclusive poor quality.

Review by Melissa Ramalingum & Pravish Roy Purhooa
Stay: 28 February – 2 March | 2 rooms | All-inclusive | 4adults & 2 baby

We recently stayed at Hotel Riu Turquoise for a family getaway and overall our experience was good, but not outstanding.

✅ Positive points
The hotel has a beautiful setting with a very nice view and a well-designed, spacious environment. The structural layout of the property is impressive and the grounds are pleasant to walk around.

The swimming pool area is excellent, and the kids’ pool is particularly interactive and enjoyable for families with babies.

Food was one of the highlights — good variety and tasty throughout our stay.

Our rooms were small but cozy and comfortable, which was satisfactory for a short stay.

The bar service deserves special mention: cocktails were very well prepared, nicely balanced in flavour, and the barman was clearly skilled and professional.

❌ Points that need improvement
Unfortunately, the arrival experience was disappointing.
The welcome at reception was poor and lacked warmth. Staff training is clearly needed, especially for first impressions.

The luggage service was extremely poor — no guidance, no assistance, and no initiative unless you specifically asked. If things are not communicated, you are basically left on your own.

Service at La Galette was inconsistent:

On the first day we had a very welcoming and professional waitress.

The next day was the complete opposite — plates were removed before we had finished eating, without even asking, and the attitude felt rushed, clumsy and uncomfortable, as if the staff member was frustrated.

On our last day at lunch the service was again acceptable.

Another very unprofessional situation was when a housekeeping staff member asked my father for a tip before delivering the service, which gave the impression that service is only provided if tips are given.

📌 Management response
We raised our concerns during the stay. The reception manager and restaurant manager both came to apologise, which we appreciated, but no real corrective action followed.

⭐ Overall
The hotel has great potential — beautiful location, good food, nice pools and good bar service — but the lack of consistent staff training and poor arrival experience affected our stay.

With better professionalism and improved service standards, this hotel could easily move from good to excellent.