El Diplomatico Hotel in Mexico City

The hotel is in reasonable shape. Breakfast buffet is very good. The location is excellent. Staff are friendly and helpful.

The main concern I have is safety. Accidentally we became aware of a security issue at the hotel, which we tested four times with different employees, and we had the same problem.

We had been travelling all over Mexico for 2 weeks and changing hotels many times. We went out for a walk and upon returning we could not enter our room. We went to reception to tell them our keys were not working. They immediately reprogrammed our keys. They never asked for our name, id, or anything. It turns out, we had mistaken the floor and we ended up in a room that was not ours. We walked in and noticed it was not our room, immediately walked out and went back to reception. Explaining what had happened. Again, they did not ask for our names or id, they simply issued new keys to the new room number we provided.

The following day I tested their security again. I went to reception and told them I needed an additional key. I provided a wrong room number (this time on purpose) and I was issued an additional kep to a room that was not mine without asking for an id or my name. This time I sumply walked out of the hotel an distroyed the key that was given to me.

All of this happened with different employees. It seems this is the hotel policy is to provide keys to any person without asking for any id or verifying if that person is even a guest.

My room didn't have a fridge. The receptionist just shrugged her shoulders when I mentioned it. Apart from that, it was exactly what I thought it would be.