Hotel Suites Gaby in Cancun

They have a parking lot.
They have hot water.

I saw one cockroach on the staircase.
I kept hearing thumps from staff or guests.
Their internet is very slow and the connection is spotty.

There are a lot of shops around.
However traffic is sometimes a lot.

Update, I went from 3 stars to 1 because they refused to give me a refund after a staff member kept harassing me by making loud screech sounds and loud thumps.

Booked the hotel few months ago for a family of 5 for 1 night. When I arrived I discovered that the hotel was closed. Noone informed me, I was left with 3 kids on the street. The owner or a manager kept apologising but didn't offer a replacement accomodation. Scandalous!

Dear owner of Hotel suites Gaby,

I do hope you'll see this, I traveled all the way down from Scotland to visit cancun and booked your hotel before hand. I got to your hotel on the 28th of April, the receptionist on duty around 4pm that day was extremely rude, I gave her my ID for photocopy. I wanted to pay and I offered to add my breakfast money to my payment since it was stated on my booking app, that I can make payment at the property.

She started insulting me that she is not in charge of breakfast and if I want a breakfast option, I should cancel my reservations and choose a breakfast option and I politely told her to read what is on the App, and if she's aware and understand what BREAKFAST OPTION AVAILABLE, PAY AT THE PROPERTY means?
She flared up immediately asking me why i have to be questioning her, in an instance, she returned my original ID and the photocopied one and told me to leave because I, as a customer was rude to her.

I find this very bizarre, could you check if this receptionist is fine please.

In my over 150 stays worldwide, this is the first time I will see a receptionist who is not the owner of the hotel SIT down comfortably without even standing to attend to an international customer and rudely telling them to go and book somewhere else. If this is a 5 star hotel, I would totally understand, but for a 3 star hotel with no WIFI, I still couldn't wrap my head around it.

Finding somewhere else was not the issue but the fact that I was worn out from the travel stress coupled with the fact that I was beaten by the rain and my bags and clothes were wet and I just wanted to relax.

This is strange.

I strongly do not recommend this hotel to any international traveler visiting from abroad especially Africans. Trust me on this review.

Staff would come in my room while I wasn’t there. Then called the cops on me when I called them out for it and had me exploited out of 5,000 pesos and STILL DIDNT GIVE MY MONEY BACK FOR THE STAY. DO NOT STAY HERE!