Hotels on first line in Cancun

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself

If your looking for a bigger and better gym go to the Grand nearby. The pool is gigantic and the beach is beautiful. The service is first class and everyone is very nice

There were a lot of mosquitoes, and the room was extremely damp. Compared to other hotels in Cancun, the service and sea view were just average.

The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

It is the best place for a vacation with family.

The organization of the paid activities leave much to be desired: after paying over $600 for the dolphin swimming adventure, we were made to wait 30 minutes on the stairs of the expo center like some bums to be picked up

The hotel environment is great, the pool beach is beautiful;the food is diverse and tastes good;the staff service attitude is also very good;the hotel's activities, adults and children are taken care of, all-inclusive is really convenient

Booked ocean front on Ctrip The feeling when entering the room was really great☺️ 🥶It was cloudy and cold when we arrived. The wind was strong and the water was cold. The swimming pool was impossible to enter

Fortunately, there was a heated massage pool. We played in the rafting pool without knowing why. Why are foreigners not afraid of the cold [black potato question mark R] 🍴App reservation for dinner

Mo’s fries are very delicious😋 The burger is not juicy. The pizza shop is a bit salty. If you like the fruit inside, you can take it anytime. 🍸Room serice at night asked for more glasses of wine

Since my boyfriend is a big eater, We made reservations for hana and casa madre. Casa madre Mexican food is a bit salty. The breakfast feels similar to the above two

Instead, a bottle of red wine was sent. Amigo is really friendly [laughing and crying R] There is no wine list. All the wines are small sweet wines

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable

I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips

Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family

no lobsters or anything stupid like that). And the grounds and beach are spectacular. I really don't know what else you could expect from a resort of this price

Our room is spotless and even on the lagoon side has a beautiful view. We're here for a week, so I'll update if anything changes, but right now this is paradise

Ok - 5 days later: this place is still excellent! Sure you can zoom in on the paint in the bathroom corner not being perfect - but why are you in the (perfectly fine, clean, well maintained) room?? Sure, it's a popular resort and you might have to wait five minutes for a drink

The ocean view is amazing with beds and shades to enjoy the live concerts and beautiful view of the beach

I have no idea what all those negative reviews were talking about. We just arrived here this morning

The staff are amazing, the check-in process was super quick, the pool is warm, the buffet does have fish - and a good selection of tasty other things, standard for this level of hotel (i

Cons: -Barely any seating around the resort accept at the pools (this would have made a big difference) -Everyone expected a tip for everything even though gratuity was included in the price (if you didn't tip you noticed the difference in service) -Food and drinks were not consistent (some was very good and some was not good at all) -Feces (looked to be human) on the beach and in the ocean right at...

The room was spotless and the butlers Jimmy and Yessica we had were so welcoming and helpful. The pool and amenities were fantastic. Also the beach very clean. Will definitely go back.

Pros: -So many restaurants that you can't eat at all of them in a week -Plenty of ways to get around the resort including boats and golf carts -A bar everywhere you turn -Huge coffee shop with anything you may want to drink -So many pools that you have your choice of how you want to relax -Beautifully landscaped and curated spaces -TRS side is strictly adults only -Decent entertainment with many things...

We had a fantastic 2 weeks at the hotel. Benjamin Alexandra Kenya and Brenda from the pop team were amazing and took the time to make us feel so welcome. They certainly made our days around the pool fun

Facilities are solid; beach is the best; food has improved significantly over the past couple of years

Good hotel, beach with a lot of wind but little sargassum. Good service, the restaurants are good but not outstanding. The pool is good, the bar needed repairs. The gym and spa are spectacular

For the people above, and for many more incredibly hard working staff around the pool and beach - they are working at 5 star standard all day long

It can all lead to the need to say no thank you 10 times a day and walk around not making eye contact to avoid sales approaches. The big problem with our stay was the room we were allocated on the first night

Management need to look to themselves for areas that are making global review scores lower - and take the pressure off their employees. The issue here at management level is greed

Some staff are clearly under pressure to sell upgrades for wine or 'chefs specials' and the daily rounds from the Spa and watersports excursions team

Simple requests like a room on a higher floor or in a quieter area were squarely ignored once it was clear that no further cash could be extracted

On the run up to the stay there was frequent contact from concierge services but only with a view to selling room upgrades or experience packages

Me and my wife had a great stay in this property and considerably one of the best… if you are looking for a laid back atmosphere away from the party crowd this hotel is for you… food was delicious and actually one of the best we had compare to other resorts here in mexico and would be one of the best highlights of our stay, secondly the staff here are all nice and very hospitable and lastly the property...

Beach front resort, isolated from the city. Need uber or taxi to get in and out

Good hotel for the price, food decent especially the Italian. Shuttle service was too restrictive and taxi service is very very expensive, check in was a bit poor and the gym staff were very rude.

You can only get a ride via taxis affiliated with the hotel or through the DiDi app, but DiDi never showed up even after waiting 30 minutes. Hotel taxis are also 2-3 times more expensive than Uber

However, getting around was very difficult because the hotel entrance is 4 kilometers from the main entrance, and Uber is prohibited

The facilities were new, and the all-inclusive option was convenient as we didn't have to worry about food costs

great staff-provide great customer service from bartender to housekeeper. Nice beach front location though buffet food and restaurants are mediocre.

The staff was so nice and helpful with everything. That was my favorite part was how nice the staff was. Everyone at the bar was super nice. Every time I stepped out housekeeping always kept my room clean

The food is probably the only thing I would give a C- the food wasn’t bad but it also wasn’t all that good…. but that did not take away from the fact that my overall experience was super amazing

Everything about that place was amazing and I also think it pretty affordable if you wanna do a quick weekend get away as a solo travelers. Super safe, but still be self-aware

Rooms i would say a 3 but the location ( close to where i needed to be) and staff were outstanding . I will go back.

The main challenge our room had was the key card was not working the till the 2nd day mid day , and always required spending (wasting) 30 mins for security/hotel staff to get the door opened

The beach is really nice and spacious, you can always find a good spot. There are waves as soon as you come into the water, but you can swim once you get a bit further from the shore. Towel service is open till 10pm(!)

We were very satisfied with the environment, the food, and the service staff! However, I have a suggestion: if you'll be spending most of your time sightseeing, I wouldn't recommend the all-inclusive option

The hotel is awesome. The communications system isn't designed for foreigners; the processes are designed for working with US citizens.

The staff were all kind and never asked for a tip. Even Japanese people can relax at this hotel. Although it is a windy area, the pool and beach are frequently cleaned and always clean with no trash on the ground.

The room side and cleanness is good. Pool and beach access is super for those love swimming. Food was so so, not various options, however generally ok.

Excellent five-star hotel, first line, 2 huge swimming pools, delicious food in the restaurants

The hotel room was humid and the service provided by staff at various facilities including the beach bar and upon check-in, especially the staff at the beach bar had annoyed faces. I will never go to this hotel again

What made our stay special were the friendly staff and how hardworking they were! They always had a smile on and were very kind and helpful. Thanks for welcoming us, I recommend staying at this hotel!

Many restaurants had seats available but said that they couldn't serve us and we had to wait in line. In summary: If you want to book this hotel, you must be mentally prepared. Your money is spent on food and beach

There is child care, and there are child care next to several restaurants where you eat, full marks! The sea view is super beautiful, the sea water is very clear, and the beach is white. The sanitation is also very clean

Let me start with the good things: all-inclusive, worry-free, food and beverage standards are really good (Japanese food is actually delicious for Asians, especially scallop melt; there are performances every night, the beach is beautiful (you can also walk to the Hyatt Beach next door for free & watch dolphins)

They said that the whole hotel has sea view rooms, but they gave us a room with the most trees in the whole hotel!!! (I observed around the hotel), as shown in the picture, you can't see the sea at all

Rooms were cleaned daily, frig restocked and clean towels provided. Staff were fantastic and the beach was outstanding.

Hotel is nice and nice selection of alcohol for all inclusive, much better than expected especially compared to other all inclusives I’ve stayed at

The room, pools, and other amenities were great, but the Riu Entertainment team, despite working extensive hours were always outstanding! In particular, Nacho and Alexis were great and we loved AquaFit!

The food, all over the resort, overall 7/10. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu

Great place to stay, staff was great they where always on there’s toes to serve everyone. Nice in every way. N all the food was good that we got to taste..would definitely go back for a get away

Many of the staff provided inaccurate information on locations on the property, like the spa and certain restaurants. Food was tasty but most of the entrees were lukewarm

Very clean, food is great with variety of choice. Kids enjoyed the swim up pool.

Overall, I was satisfied, but the room service was late and didn't clean up the contents other people ate before, so there were a lots of bugs.

Nice property nice service and very nice views! I will come back!

There are many swimming pools in front and behind, which are heated at a constant temperature and comfortable to swim. The beach sand is as fine as flour. We played beach volleyball, which was fun

We enjoyed ourselves so much. Good hospitality and nice beautiful beach. The food from the restaurants are very yummy. Wish to return again.

Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite

Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors

Hotel is located at the north east point of Cancun *****, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

The service was very poor, both at the reception and from the beach attendants. Waiters only brought drinks if you paid for the sun lounger and tipped them

My overall experience was good until I had a negative experience at one of the pool side bars. The bartender stated I could only have Modello draft beer

The hotel offers a good all-inclusive package, but the facilities are a bit dated and regular. The pool is too small for the hotel's capacity

Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful

The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.

We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home

The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck

The beach is fantastic, 25 meters wide and not too deep, so even children can have fun! There are only three or five restaurants, but the all-inclusive package is more than enough

The room was clean and relatively new. But you need to ask the front desk for the essentials. The beach at the hotel is very nice. It can be regarded as the best beach in the corner area

There is no air conditioning in the hotel lobby, but the rooms and restaurants have adequate air conditioning. Beach scenery: The first row of beach chairs is hard to get, and there are many chairs on the beach behind

The resort itself needs some work. The main pool has sharp broken tiles in it. The preferred club pool is lovely but not heated. There are water leaks throughout the building including the buffet itself

Best beach that’s calm, beautiful and safe for all ages. They really go all out to give you the best experience. The entertainment staff are the best and the shows and activities offered are fantastic

In addition, there are many aquatic plants in this sea area, which makes it difficult to swim in the sea. Fortunately, there are two hotel swimming pools. Finally, it is recommended to experience the seaside restaurant

Clean. Amazing service. Great views. Activities. Food variety

I had an amazing stay at Secrets Playa Mujeres in Cancun. The food was delicious, the staff provided excellent service, and the daily activities were fun and well-organized. Everything was very clean and well-maintained

We loved our stay at Secrets, the staff/service was outstanding. Although the majority of the resort gorgeous, it is in need of some upgrading, I understand they will be closing in a week to do that

The hotel is amazing definitely planning an another trip here, Thomas the golf cart driver was excellent and super helpful when we needed to find our way!! If I could give a hundred stars I would

I was a little worried at first after reading some of the previous reviews, but it actually exceeded expectations. Compared with the price/performance ratio, it's good

The food in the restaurant is delicious and the evening program is great.

It is very cost-effective among the all-inclusive hotels in the hotel area, but the rooms may be ordinary because of their age. The supporting facilities such as swimming pool, beach and restaurant are not bad.

Very nice hotel. food was very good at times. Pool is beautiful and staff friendly.

Nice hotel, large rooms, but small swimming area on the beach

Great Vacation. Here celebrating our 8yr Anniversary and a very special Birthday. Very nice atmosphere and extremely nice resort staff. This has been one if our best trips that we've had. Thank you for having us.

I liked the attitude of the staff towards hotel guests

I think I would pay the same price to stay at a different hotel with more pools and restaurants with a larger beach and better service

We stayed at secrets the vine for two nights. The hotel is beautiful and the facility is well maintained. Staffs are all friendly and welcoming. We love the room with a great below of the Caribbean Sea

Nice view from hotel, where u can see both Caribbean Sea and lagoon!

Defining elegance, this Resort is AAA Four Diamond rated. Secrets The Vine Cancun is bordered by the cerulean waters of the Caribbean and white sand beaches in stunning Cancun

We love this hotel. It’s clean and it offered a variety of restaurants choices from bar to cafe and fine dining. You can see the beautiful view of the ocean right outside of the swimming pool. We recommend this hotel

The restaurants are average with a bit poor air con. They only thing that I don’t really like is the fragrance that they used at the lobby. Overall, it was a good stay and we may come back in the future

The room is big, the sofa has stains, the room service is good, the housekeeper is useless, the restaurant food is good, there is an Italian restaurant. The sea view room is worth recommending.

It's a great place for a family trip. There are a variety of action programs, so you'll enjoy yourself without realizing how much time has passed.

Will I ever come back again in my life? I'm glad I lived long and hard to find a place like this on the other side of the world from where I live. It's sad, but I can't promise that I'll come back

The beach is quite rough, and there are a lot of aquatic plants. The bed was always damp, and the pillows smelled of brain oil. The same price is much better than this

The room was clean and the service was great. I'd definitely go back again.

A very satisfying vacation. The all-inclusive hotel is really comfortable. It is good for families and couples. It is the first choice for a two or three-day vacation.

Hotel was over crowded, swimming pools were full of people. Difficult to fina a space to sit. Amenities are less than the capacity . Kalpesh shah Kenya

The all-inclusive hotel restaurant is OK except for the buffet, but the other food is not good. There is no Chinese restaurant.

Nice flat screen TV with amazing views. Garden views and ocean view are amazing. Drink: drinks can be improve however the staffs are always friendly and it's very easily to get drinks during the day

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

Very nice hotel, choosing an all-inclusive hotel in Cancun is definitely a cost-effective choice, because the price of restaurants in the tourist area of ​​Cancun is similar to the price in the United States

Food: good variety and the Mexican food there is great, however American and Asian food lack flavor and effort. Resort grounds: very clean and pools were spacious with like gardens and overall very pretty