Hotels in Cancun

The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.

The hotel is very poor. I booked two rooms, one with a broken phone, one with dirty sheets, and the service was mediocre. It took 40 minutes to get someone to get a toothbrush because the hotel is so big. The staff rarely asked for directions and couldn't ask... Hotel It’s so huge that you have to walk everywhere to get a golf cart. The hotel environment is featureless. The rooms are all the same....

It is the best place for a vacation with family.

Great resort and close to the airport. Nice swimming pool and i like the cocktails. It is close to the beach.

I've been a member of the palace resorts, palace premier and palace elite programs for a number of years and overall feel like I've gotten a decent value. I originally booked a room at the Moon Palace Grand and moved the second day to the Nizuc area of the resort due to the beds, view and location of our room at the Grand (They didn't have any King size beds as requested and the double beds were a...

Good location , swimming pool and beach are very nice but the hotel room alit small. Food was ok

It's a shame that no alcohol is served after 11pm, but we were able to order beer and wine at the bar and drink them in our room.

Great hotel with friendly hotel staff who go above and beyond to accommodate our needs! High recommend staying here.

Everything was clean, the staff was friendly, and the food was delicious. I would definitely come back! I'll be back with my family next time!

The hotel environment is great, the pool beach is beautiful;the food is diverse and tastes good;the staff service attitude is also very good;the hotel's activities, adults and children are taken care of, all-inclusive is really convenient.

Booked ocean front on Ctrip The feeling when entering the room was really great☺️ 🥶It was cloudy and cold when we arrived. The wind was strong and the water was cold. The swimming pool was impossible to enter. Fortunately, there was a heated massage pool. We played in the rafting pool without knowing why. The water was cold. We couldn’t quit midway. Why are foreigners not afraid of the cold [black...

It was a great stay however, we were a little bit disappointed about the service. Our room was not ready on the check in time, the pillow didn’t smell good, our luggage wasn’t delivered to the lobby even after an hour after checkout etc. I think I would pay the same price to stay at a different hotel with more pools and restaurants with a larger beach and better service.

I was disappointed that they no longer have bottle service in the rooms, only one bottle now and not really what we wanted (Jack Daniel’s), but the service was very good and entertainment was excellent!! That Queen impersonators were amazing.

There are two prices for 66 square meters. The main difference is the floor. One is 10-19 and the other is 21-27. Pay special attention. The 10th floor of the hotel room is equivalent to the second floor. The room is very large and there is no place to hang clothes. The power socket at the head of the bed is unreasonable and very low. The cabinet must be moved. All-inclusive price. The food is better...

We stayed at secrets the vine for two nights. The hotel is beautiful and the facility is well maintained. Staffs are all friendly and welcoming. We love the room with a great below of the Caribbean Sea. The restaurants are average with a bit poor air con. They only thing that I don’t really like is the fragrance that they used at the lobby. Overall, it was a good stay and we may come back in the future

We love this hotel. It’s clean and it offered a variety of restaurants choices from bar to cafe and fine dining. You can see the beautiful view of the ocean right outside of the swimming pool. We recommend this hotel

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard...

Amazing staff and fantastic service. Loved the hotel and variety of restaurants. Great entertainment to.

This was my first trip to Mexico. I fell in Love. Paradisus gave true vacation vibes! From the events to the food to the gorgeous balcony view i had, everything was well worth it! Im seriously thinking about coming back next spring. It was hard to leave, esp for my 5 year old!

Really enjoyed the property. Great food, staff, and location. Only thing I will say is check your room and make sure nothing is broken when you first check in. Report it immediately if so. I got charged $160 usd for the closest door that was already broken. We didn’t even use the closest during our stay. So we didn’t know to report anything. We opened the door to enter the room & it bumped the closest...

Had a great time spending a week long vacation at Paradisus Cancun. The interior of the hotel and the food was better than we were anticipating. Staff was very kind, helpful, and attentive. Anabel at Flora was an exceptional waitress. The food was fresh, light, and delicious. Abraham and Carina from Ginger were excellent. The Tequila and Mezcal tasting were top notch and I learned a lot about...

The only thing I didn’t like was the room service. They stole our wine bottle or they took it back.

The Reserve was excellent- included 2 days of daybed reservations by the pool and concierge that booked all excursions and dinner reservations nightly. Food was better than other all inclusive resorts that I’ve stayed at in Cancun. However, some of the steaks at Sal’s weren’t edible (Top Sirloin). The shortrib was great. The nightly entertainment shows were 6/10. The last bar (Ginger) closes at ...

Loved the location. The Reserve adults only building was perfect for our needs. The resort is absolutely beautiful, can’t wait to see it after the remodel.

love this place. great rooms. spacious modern. beautiful views. every one was so nice and friendly. great variety of foood. every kinf os alcohol was there. huge pool. great pool for kids. staff was the best. they really make you feel confortable. staff was the best. CONGRATULATIONS !!!! best service ever!!!

Review of Hilton All-Inclusive Cancun Our group of 14 had an absolutely fantastic time at the Hilton All-Inclusive Cancun! The resort exceeded our expectations in many ways, and we made some wonderful memories during our four-day stay. The food was a major highlight—we dined at nearly all the restaurants, and every meal was delicious. Our favorite was the Italian restaurant, followed closely by the...

Location is far from main area. Pools are shallow and not large enough to accommodate the size of the hotel. Food was not great - especially Sunan - inedible. Service was not friendly - a cold was to to staff. Didn’t really feel like a Hilton property. Can do better for same money.

Amazing! Everyone enjoyed. Variety of foods to choose from. safety was very important to us. Everyone felt comfortable, secure & safe. Would visit again !

Check in was 2 hours at the reception All dinner restaurant need reservation and reservation closed at 5pm checked in so late so we missed first night for dinner have to go buffet every meal till second night We can’t make reservations for the restaurant we want, because nothing available and only time available is 9.30pm and another night 10pm for dinner. We asked some new friends got the same answer...

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL...

OMG!! Best resort I ever stayed, costumer service , food , activities 100%. The staff was extremely friendly. No complaints . Tip , dont miss the breakfast at Riviera Maya , unique experience of Mayan cuisine, ask for Emilio , best service I ever had..

Staff here is very helpful and friendly. The resort is pretty clean for the most part, although I feel that housekeeping can do a better job cleaning. The food options were great, and the buffet was our go to place for breakfast and lunch. The one thing I can complain about this resort has to be the smell of the sea. We booked an oceanfront room which had a beautiful view, but the smell of rotten eggs...

We enjoyed the All Inclusive, but the resort didn’t have a lots of restaurant options that were open and most of the food was only so-so, especially the Indian food, it had a great ocean view but the food was subpar! The Steak House and Mexican restaurants were decent. But we spent most of our time at the coffee and sweets shop and snacks bar. The staff were very nice, friendly, and helpful when we...

We were upgraded to an ambassador room which was very large , clean with a wonderful view. The service from transportation, check in, and through out our stay was excellent

Coming back! It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant...

It was neat and quiet. It is my first time to Cancun. I am glad I choose this property, maybe The Grand next time.

We had our wedding here and it was an absolute dream! Thank you SO MUCH to Hector for working with me to make it the best day ever!! The stay was great, rooms were beautiful including our swim up suite, lots of restaurant options, great atmosphere, you get butler service on the TRS coral side, and the service in general was very on point! We had a gentleman that goes by “Speedy” on the beach give us...

Jean was amazing in pop fitness wil do again . Give her a promotion!! The class was great and a workout prior to drinking. Taking the class when offered

Jean was our instructor. She was so fun and friendly. The class was a competition and I won! How fun? Btw, I came with me 8 year old daughter and she had a blast too.

Such a good experience with Jean at guacamole class. Interactive , fun and kept us drinking lol. Got some good tips on preserving the guacamole from oxidation

Excellent Mexican shows! Such Talented dancers! A must see! The costumes were gorgeous! Looking forward to the next show! Great for all ages!

The Tequila Tasting class with Jean, Gabriel & Carlos was amazing! We learned the history and tasted 6 different ones. When you visit, I highly recommend you take it. It’ll have you twisted and ready to party.

I rarely write reviews, but after so many people encouraged me to share my experiences, I’ve decided to start — and this resort deserves it. This is my 6th stay at the Riu Palace Costa Mujeres in 5 years, and once again, it exceeded every expectation. My wife and I came to celebrate our 30th anniversary, and we couldn’t imagine a better place to do it. The rooms are spotless, the service is exceptional...

My husband and I have been coming here for a few years now! We will not go anywhere else, as we have found our home away from home! We absolutely love this place! We always have had the best time every single time! From the service, to the food, to the resort. It’s a beautiful place and the entire staff represent Riu exceptionally! Especially Lili and Paco! They always make our experience at Riu a...

Wonderful hotel, staff, accommodation, food and entertainment all set in lush beach surroundings. Felt like 6* . An amazing holiday. However, Would like to see more large visible no/ smoking banners unless in designated areas and no vaping (everyone travelling to Mexico must be aware this is illegal). Those that flout these rules are very annoying. Mini bar was not always stocked up daily but...

Liliana was the best! She served us every morning and lunch and she always made sure we had everything we needed. She was so good with our baby too! We will miss her

I have just returned from a one week stay at the RIU Palace Costa Mujeres, having had a relaxing stay. The hotel, whilst large, has an attentive staff who are willing to help at any given moment. With five pools, two with swim up bars, there are plenty of places to relax and there are plenty of beds available. There is also shared children’s pool with the neighboring RIU Dunamar along with the splash...

Our experience at this resort was truly wonderful. From the very first day, the staff made us feel like family—always attentive and welcoming with a smile. The room was spotless, comfortable, and had a beautiful view. The food was delicious and varied, but what stood out the most was the outstanding service. We would like to give special thanks to Paco, Liliana, and Alexis at the buffet for their...

Everything went well. The only thing was there were a lot of people.

Compare with 2 years ago. The quality of food and services are lower than before. Probably will go somewhere next time.

Hotel was nice but is a bit dated with some areas like the mini golf course needing a bit of work. The restaurants were very nice but the dinner buffet left a lot to be desired. Overall we enjoyed our stay here.

Convenient to go anywhere, good location. The hotel felt quite old. The jet bath in the bath is broken and cannot be used... On the day we arrived, the hotel had a power outage for several hours, making it inconvenient to have no electricity or air conditioning. There were many guests with children. It would be nice if you could make a reservation at the restaurant, but the buffet was not very good

Everyone really work hard to keep up the place clean and nice. I really loved all the entertainment and service they provided. I was there with only 17months old baby, they had food for kids, daycare, kids pools and so much more! Great place for family. Will definitely come back next time.

Cleanliness: They simply forgot to clean it for us the next day. We also lost a piece of white clothing in the hotel, which was probably taken away by the waiter when collecting the sheets. Service: The milk in the cafeteria is watered down and the service is very slow. The Japanese restaurant is the fakest. It doesn’t have any distinctive Japanese food. It’s just a low-end version of fake Chinese...

Our time at Majestic Elegance Costa Mujeres was nothing short of magical. We spent ten unforgettable days in paradise where I was lucky enough to marry my best friend on the beach, surrounded by our family and friends. Every moment felt like a dream—from the stunning views and beautiful setting to the incredible staff who made us feel so special. A special thank you to our butler, Enrique, who was...

This hotel is wonderful — the elegance, the food, and the overall service were excellent. Our butler, Rafael, made our stay even more comfortable by always being attentive to our needs. I would definitely visit again and highly recommend it to friends and family.

Our butler Michelle, she was outstanding and marvelous like no other. My wife and I felt Michelle made our trip, each day SPECIAL, and we appreciate how attentive she was with us EVERY DAY, we meant it every day. She was looking for best interest all the time, every day. If you plan a stay at this awesome hotel, if possible, ask for her.

Every night I get made tacos and buffalo wings every night since I got here and they are so amazing and cheese burger is so amazing and the fries too. Guadalupe chef is the master

This was my 2nd trip with my lady and we are very happy that we came back! Our butler Rene was very helpful and assisted in anything that we needed. The best restaurants were the Hibachi and Italian, and out favorite shows are the Micheal Jackson and Queen. There is plenty to do here on sight, our plunge pool with ocean view was great and the spa is 5 stars

Jonathan beach Bar. Bo-Derick butler beach. Antonio at lower lobby bar. Alejandro at steak house . Aide in buffet server! Alexis room attendant. These people made the stay absolutely amazing going above and beyond their duty to be superb.I want them to stand out because they made an impact on customer service . No reservations at restaurants and the food was fresh and delicious. Rooms are very clean...

Disadvantages: The food is slow to serve. It is recommended to make reservations in advance. The facilities are a bit old, but it doesn't have a big impact. Pros: The food is delicious. The sea water is very clear. Victor at the front desk is very enthusiastic and helped us upgrade the room for free.

Let me start with the good things: all-inclusive, worry-free, food and beverage standards are really good (Japanese food is actually delicious for Asians, especially scallop melt; there are performances every night, the beach is beautiful (you can also walk to the Hyatt Beach next door for free & watch dolphins). Then let's start the complaints: I was in a really bad mood when I entered the hotel on...

The service is perfect! ! Everyone's service is super good. There is child care, and there are child care next to several restaurants where you eat, full marks! The sea view is super beautiful, the sea water is very clear, and the beach is white. The sanitation is also very clean. The room is a bit old, but it does not affect the beautiful scenery at all. Recommended!

Facing the sea, with pleasant scenery, attentive service, and the pier to Women's Island is right next to it.

The hotel is in a great location and has very good facilities. The food is good, and some of the waiters are friendly and enthusiastic. But I have to say a few things. The damp walls of the hotel are all water-stained, and the bedding is damp. It is recommended not to wash clothes during your stay, and dry clothes cannot be taken out, as they will get wet. This should be because it is near the sea...

The rooms are large, have balconies, and all have sea views. The all-inclusive service is very relaxing, and it is very convenient to order meals. The service staff are very friendly and will introduce their names. The service is very attentive and surprisingly efficient! It felt good for 5 nights in a row.

Couldn't be better. Great trip with the girlfriend and best friends and girlfriends mom. First time she's ever been out of the country and this was the first place to vacation. Had a blast. Great food Great drinks. Amazing team that really takes care of their guest. Thank you

Had a great vacation here! Thank you. The service was exceptional as usual at Secrets resorts. Played golf once and held an alligator's tail! Who else can say that! The pool was fantastic! The food was great!

Great place to stay. Second time here. The staff is great. The food... 😋 Yum. Beautiful beach. Shared facilities with Dreams next door. Great waiters, bellboy, concierge, maintenance staff, bartenders, etc. They are there to serve you and make you happy.

There were leaks in the room, the water came out dirty and smelled... the only thing I liked was the view from my room... they should do some remodeling, it's very old and neglected.

Worst view I’ve had from my balcony-just white brick wall! Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area. Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid

Very good hotel good food excellent location, needs better service

I liked how close it was to everything. The beach was beautiful and clean. The pool was lovely but can get overcrowded with all different ages of people. The cleaners were really good and our room was fresh every single day! The bed was really comfy and they different light options to adjust it to what you prefer which I liked when getting ready before going out. Italian & Thai place was deffo...

Very nice,comfortable and delicious!

Great atmosphere!! Great entertaining team!! Hotel to have here great time!!

I didn't like the stay from the very beginning: an hour's delay in checking in, rude behavior of the reception staff, unwillingness to help or spend the delay in comfort. The keys to the room (one of two per room) did not work for 24 hours; the staff were unable to solve the problem and constantly re-registered the entry to the room from one key to the other. Both keys did not work at the same time...

The hotel is in a great location. The beach downstairs may be the best in Cancun, with fine sand and clear water. It is a 10-minute walk from the port, and it is convenient to go to Isla Mujeres. The food here is also good, with stewed pork and stewed chicken, rice, and the drinks in the bar are delicious. Sometimes there are performances at night. The front desk service attitude is quite good, especially...

Itbwas good overall, location, beach was great. However the food and restaurants at the hotel were average.

We took our family vacation to cancun and stayed at Krystal Grand Cancun. We booked an all inclusive package which was amazing as we could eat at any of the 5 restaurants for free and drink for free. The 24 hour restaurants provided pastries 24 hours a day which is convenient as we had tours that ended after midnight. Room service was good and the daily cleaning services kept the rooms cleaned. The...

This resort was perfect. Everything from the room to the staff to the amenities to the beach and surrounding nightlife was perfect. The altitude master suite was the best room I've ever stayed in and I plan on booking that room in the future. The balcony View and the jacuzzi on the balcony was a plus. Would definitely recommend this Resort. And most definitely have to do all inclusive so that way you...

Pros: Housekeeping does a great job of cleaning and maintaining rooms. Nice pools. Great location near hotel zone *****. Not far from public transport. Cons: Food at the hotel is horrible. Water in bathroom not clean and has a funny smell. AC in room doesn’t cool. And too much seaweed on beach.

Good service. The food left me wanting a lot. We had to wait over two hours for the restaurants. The sushi was delicious, and the steakhouse was also delicious after a long wait. I didn't like anything else. The beach was very pretty, and it was always a red flag. The view was very nice. I saw the sunrise from the room. The price/quality ratio is just okay.

It was an all-inclusive hotel for families. There are many types of restaurants and the food is delicious, so I was able to spend time without getting bored of the food. I was able to leave my luggage, change my clothes, and enjoy my meals before the check-in time, and I was grateful for the flexibility.

The hotel is quite big and better than expected. There are also many hotel options.

There were a lot of things that couldn't be helped and they did they best they could, but they had to move us from a room on the 11th floor to a room on the 2nd floor because there were unexpected issues, there was loud construction most of the day (we were there during the off season), and some things that were listed as "included" on their website were only included if you listen to a one hour presentation...

A family of two adults and two children had a great time. The guest room is on the first floor. You can directly go to the children's playground when you open the door. It is also close to the beach. There are many kinds of food. After checking out, the luggage was stored and we played for a long time before leaving.

Overall it was good! Some of the front desk staff had average attitudes, probably because there were too many guests. The staff in other places were good! Including the doorman, they would take the initiative to call a car and move luggage. However, the sea view room I was given did not have a sea view from the front. It was the only room with only half a balcony at the corner. It seems that Ctrip...

The hotel environment is very good and the room is very clean. For dinner, I like the Italian and Mexican restaurants.

It was a very nice experience. Great service from staff. Food is delicious.

One of the best stays we had our trip. Young and pretty people

This hotel is perfect for the family vacation.

Recently stayed 6 nights on our honeymoon. Staff are friendly, warm and welcoming. The included buffet breakfast is AMAZING, good selection of delicious foods available at the onsite restaurants with other restaurants withing walking distance. Beachfront and free shuttle between resorts. Rooms are clean and beds very comfortable. My one recommendation is is you are used to a queen bed or bigger the...

Who likes a relaxed family holiday-you here. Rooms with a kitchen,you can cook. There is a restaurant,very tasty. Young enough,the audience of the older generation. Quiet,comfortable and a beautiful view of the laser of the sea from all rooms,great Bussan,works night.Everything is fine.

The hotel is decent, all holiday

Awesome resort for a relaxing vacation! The rooms are very nice, the larger suites include a full kitchen which is great for cooking or keeping snacks so you don't have to eat out every meal. Pools and beach are great, staff is friendly. This is an older crowd, but a great resort nonetheless.

The Royal Caribbean is the 3rd built of the Royal Resorts group time shares in Cancun. It was built in 1988 and in October of 2018 will be for sale. Whether the Royals Group will keep it or sell it remains undecided. As it stands now, the Royal Caribbean is a great, quiet, family oriented resort. This is not the place to go if you are looking for a rowdy "spring break" atmosphere. The staff are flawless...

This place is AWESOME, we have only had one bad experience and that is the restaurant down by the pool. We had bad food. We told the management staff but nothing was done. We have are own servers who treat us like royalty. Tomas, Willie, Hugo, Vermin, and Sammy. These guys are WONDERFUL. Highly recommend this resort.

The room, the view, the food and the entertainment are all very good. I highly recommend it and I had a great time with my son.

The second time I came, the sea view was beautiful and there were dolphins to see.

There are no disadvantages to this price. There are 8 restaurants, and we ate them one by one. The steak at Tradewind Steakhouse is especially good. Las Tres Cervezas Mexican food, the home-brewed beer tastes special. There are many swimming pools in front and behind, which are heated at a constant temperature and comfortable to swim. The beach sand is as fine as flour. We played beach volleyball,...

The room faces the sea. You can watch the sunrise while lying on the bed. The sea view is unbeatable. The food and beverage are also very good.

I recommend this hotel. The location of the hotel is very good, surrounded by the sea on three sides, the scenery is beautiful, and the twin beds in the room are large enough, which is very suitable for families with older children. The hotel's meals are also good, including French restaurants, Italian restaurants, Mexican restaurants, American restaurants, and buffets. There are many choices and they...

The scenery is great, the all-inclusive hotel has many food options, and the sea is very blue.

Ocean front room. Everything was great!! Had a great 5 days stay!!😊

All the staff were very kind and friendly. The facilities were clean and convenient. Please note that there are a few services available in the morning.

Hotel was over crowded, swimming pools were full of people. Difficult to fina a space to sit. Amenities are less than the capacity . Kalpesh shah Kenya

The all-inclusive hotel restaurant is OK except for the buffet, but the other food is not good. There is no Chinese restaurant.

The hotel is a bit old, the air conditioner makes a sound like every 15minutes, but the hotel staff are generally nice and helpful

Excellent service and great location Great food quality.

The room cleanliness was okay, but honestly, only one restaurant was good; the rest were terrible! The facilities were also outdated, beach management was poor, and the beach environment was unpleasant. I highly do not recommend it; for the same price, you can stay elsewhere.

It was a very comfortable trip with my wife. The sea view room had a nice view, but the room size was a bit smaller than the standard room. Overall, it was very nice, but there were long queues for restaurants. If I have the chance, I would probably come back again.

Quite disappointing. It's not as good as Xcaret. The room was damp and smelled bad, and no one cleaned it during my stay. The room service had limited options and the food was unappetizing. The hotel restaurants were inconsistent in quality, and you could easily end up with a bad experience.

The hotel was packed, everyone was incredibly busy, and check-in wasn't possible even by 3 PM. No one was pushing timeshare packages that included spa treatments. The cleanliness was so-so; there was hair in the toilet bowl, and the drains smelled slightly. We waited over two hours for biso (a type of Japanese restaurant) in the evening, and the entire hotel was swarming with mosquitoes. I got bitten...

The room is spacious and well-equipped. Hello: I was assigned a room at the very edge ~ it was inconvenient to get in and out (was it because I booked it through the OTC Ctrip platform? A bit discriminatory? Or because we are Asian?) ~ I hope Ctrip will follow up and find out more!

The service was good, the food was good, and the scenery was great. The only downside was that the room was too humid, so inland friends might not be able to adapt. The room was modern, but for those who are used to staying in good hotels in China, there is still some gap, so there is no need to have too much fantasy. I used the pad in the room to order food, but it didn't come. I had to call to remind...