Hotels with pool in Cancun

The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself

The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

It is the best place for a vacation with family.

The organization of the paid activities leave much to be desired: after paying over $600 for the dolphin swimming adventure, we were made to wait 30 minutes on the stairs of the expo center like some bums to be picked up

In general very nice resort with a friendly service. On the negative note though: 1. Even after repeated notices, air conditioning in the fitness club have not been fixed until the end of my stay 2

I originally booked a room at the Moon Palace Grand and moved the second day to the Nizuc area of the resort due to the beds, view and location of our room at the Grand (They didn't have any King size beds as requested and the double beds were a bit small in the room that we were assigned)

The hotel environment is great, the pool beach is beautiful;the food is diverse and tastes good;the staff service attitude is also very good;the hotel's activities, adults and children are taken care of, all-inclusive is really convenient

Booked ocean front on Ctrip The feeling when entering the room was really great☺️ 🥶It was cloudy and cold when we arrived. The wind was strong and the water was cold. The swimming pool was impossible to enter

Fortunately, there was a heated massage pool. We played in the rafting pool without knowing why. Why are foreigners not afraid of the cold [black potato question mark R] 🍴App reservation for dinner

Wow! The pool, wow! Being on the beach, wow! The other great thing, all of the staffing is outstanding! They are super friendly, super accommodating, and they were patient with my weak Spanish

Since my boyfriend is a big eater, We made reservations for hana and casa madre. Casa madre Mexican food is a bit salty. The breakfast feels similar to the above two

There is not much alcohol 🥰 Overall, it is still recommended If I must say, there are not many activities Except for the group aerobics in the swimming pool during the day, there are people playing violin in the lobby at night, and I missed the band performance in the bar And there are no activities

Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family

5 star in every respect resort. We had great service especially our concierge

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an ******* staff member on WhatsApp

Ok - 5 days later: this place is still excellent! Sure you can zoom in on the paint in the bathroom corner not being perfect - but why are you in the (perfectly fine, clean, well maintained) room?? Sure, it's a popular resort and you might have to wait five minutes for a drink

no lobsters or anything stupid like that). And the grounds and beach are spectacular. I really don't know what else you could expect from a resort of this price

So in summary from a couple that have had many holidays in many different countries and hotels this is one of the very best we have ever been to

I have no idea what all those negative reviews were talking about. We just arrived here this morning

The staff are amazing, the check-in process was super quick, the pool is warm, the buffet does have fish - and a good selection of tasty other things, standard for this level of hotel (i

And then there's the beach, and the beautiful grounds, the superb entertainment, the 30°C weather, and the friendly staff. If you don't like this place, you probably don't like much

Cons: -Barely any seating around the resort accept at the pools (this would have made a big difference) -Everyone expected a tip for everything even though gratuity was included in the price (if you didn't tip you noticed the difference in service) -Food and drinks were not consistent (some was very good and some was not good at all) -Feces (looked to be human) on the beach and in the ocean right at...

We had a fantastic 2 weeks at the hotel. Benjamin Alexandra Kenya and Brenda from the pop team were amazing and took the time to make us feel so welcome. They certainly made our days around the pool fun

The room was spotless and the butlers Jimmy and Yessica we had were so welcoming and helpful. The pool and amenities were fantastic. Also the beach very clean. Will definitely go back.

Pros: -So many restaurants that you can't eat at all of them in a week -Plenty of ways to get around the resort including boats and golf carts -A bar everywhere you turn -Huge coffee shop with anything you may want to drink -So many pools that you have your choice of how you want to relax -Beautifully landscaped and curated spaces -TRS side is strictly adults only -Decent entertainment with many things...

I had a great experience! This was a huge resort with lots of amenities. I would definitely recommend. The only downside was the bed not being comfortable. Other than that it was great!!

Good hotel, beach with a lot of wind but little sargassum. Good service, the restaurants are good but not outstanding. The pool is good, the bar needed repairs. The gym and spa are spectacular

The hotel itself occupies a huge amount of beach front and as a result has stunning views from all around the pool areas and lots of the dining and drinking areas

Every morning for breakfast (and often lunch) we relaxed on the outdoor terrace at the Buffet restaurant and were looked after by Alberto and Joni who were an absolute pleasure to talk to and excellent hosts

It can all lead to the need to say no thank you 10 times a day and walk around not making eye contact to avoid sales approaches. The big problem with our stay was the room we were allocated on the first night

Very disruptive to the holiday and absolutely zero concern about the state of the room. The reception team even suggested the next room might be in the same condition so there was no point moving

Hotel was a bit dated (however they are going to renovate at the end of May for a year) and the pool looked like it needed to be filled up with more water

For the people above, and for many more incredibly hard working staff around the pool and beach - they are working at 5 star standard all day long

Me and my wife had a great stay in this property and considerably one of the best… if you are looking for a laid back atmosphere away from the party crowd this hotel is for you… food was delicious and actually one of the best we had compare to other resorts here in mexico and would be one of the best highlights of our stay, secondly the staff here are all nice and very hospitable and lastly the property...

Under construction but it is seen that they will be adequate to stay nothing of luxury not so luxurious rooms are accessible

Beach front resort, isolated from the city. Need uber or taxi to get in and out

The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest

The hotel lived up to our expectations. There was a large variety of different eateries which you could book on line if need be. It was also nice to eat the array of food cooked by the pool side.

The buffet can be hit or miss, but the staff and service are consistently friendly and helpful. It’s a little far from downtown in terms of transportation, but the hotel itself is great for families and kids

The staff was so nice and helpful with everything. That was my favorite part was how nice the staff was. Everyone at the bar was super nice. Every time I stepped out housekeeping always kept my room clean

The food is probably the only thing I would give a C- the food wasn’t bad but it also wasn’t all that good…. but that did not take away from the fact that my overall experience was super amazing

Rooms i would say a 3 but the location ( close to where i needed to be) and staff were outstanding . I will go back.

Everything about that place was amazing and I also think it pretty affordable if you wanna do a quick weekend get away as a solo travelers. Super safe, but still be self-aware

The main challenge our room had was the key card was not working the till the 2nd day mid day , and always required spending (wasting) 30 mins for security/hotel staff to get the door opened

This was a perfect location for a quick family getaway. Great value and met our expectations. Our room and parts of the hotel could use some renovations, but it was clean and comfortable

We were very satisfied with the environment, the food, and the service staff! However, I have a suggestion: if you'll be spending most of your time sightseeing, I wouldn't recommend the all-inclusive option

If you pay for your own meals, it'll cost around $100 USD per meal for two people, whether you eat at the hotel or at nearby restaurants. In short, just for your reference

We chose a five-night all-inclusive stay, but spent three days on tours, leaving at 7 am and not returning until 7 or 8 pm, wasting over $400 USD on food each day, haha

The beach is really nice and spacious, you can always find a good spot. There are waves as soon as you come into the water, but you can swim once you get a bit further from the shore. Towel service is open till 10pm(!)

We liked the beach. Clean. All-inclusive with limitations. Room service and restaurants. Bars close at 10 pm.

The staff were all kind and never asked for a tip. Even Japanese people can relax at this hotel. Although it is a windy area, the pool and beach are frequently cleaned and always clean with no trash on the ground.

They did housekeeping for us upon request each time doing an excellent job. The staff was very good and always wanted to help. The entertainment team was nice though only one game per day on average in the pool

It was better than Grand beach. Grand and Nizuc has no waves and not clean beach. That's why there have big pool. Food was very good except japaneses. Donot buy voucher or membership of Moon Palace

The bartenders at the lobby, Armando and Eric or the absolute best! Tony helped us on the way out with some discounts for future stays. The beach was unusable, but at no fault of the hotel

They do try to sell you an invite to a 90 minute event, but we declined a few times. Check in and check out was a breeze. Use the slippers provided in the rooms as your feet get dirty

There was some NFL playoff games and they did a good job trying to get the biggest screen for us for the Packer Bear playoff. Eventually, we ended up watching TVs, but it was fine

It was very easy to travel from Nizuc to the Sunrise by a shuttle. We got a ride with almost no waiting every time we wanted to transport back-and-forth

What made our stay special were the friendly staff and how hardworking they were! They always had a smile on and were very kind and helpful. Thanks for welcoming us, I recommend staying at this hotel!

Nice location. Beautiful large rooms with nice views. Good was a big let down. Drink service was great

Disadvantages: The food is slow to serve. It is recommended to make reservations in advance. The facilities are a bit old, but it doesn't have a big impact

Facing the sea, with pleasant scenery, attentive service, and the pier to Women's Island is right next to it.

Victor at the front desk is very enthusiastic and helped us upgrade the room for free

very good, clean, staff are friendly, food is great. Good for family trip

Rooms were cleaned daily, frig restocked and clean towels provided. Staff were fantastic and the beach was outstanding.

Hotel is nice and nice selection of alcohol for all inclusive, much better than expected especially compared to other all inclusives I’ve stayed at

The room, pools, and other amenities were great, but the Riu Entertainment team, despite working extensive hours were always outstanding! In particular, Nacho and Alexis were great and we loved AquaFit!

Other than that the family and I had a great time. There are two water parks in for adults and teller children and one for smaller children along with numerous pools and the beach

The room was great. The hotel was very clean. Staff was very polite. Loved my swim-out suite.

Many of the staff provided inaccurate information on locations on the property, like the spa and certain restaurants. Food was tasty but most of the entrees were lukewarm

Very clean, food is great with variety of choice. Kids enjoyed the swim up pool.

Overall, I was satisfied, but the room service was late and didn't clean up the contents other people ate before, so there were a lots of bugs.

Nice property nice service and very nice views! I will come back!

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

Amazing time, food is great and a lot better than the Riu hotel. The stuff is super nice and we enjoy the time there very much. I will definitely book again if I ever go back to Cancun

It was first time to enjoy all-inclusive hotels. Ocean view from the room was beautiful and inside was clean and big! Everything inside the refrigerator was complimentary.

The hotel is surrounded by beautiful white sand beaches. The food, drinks and snacks are very good. Staff are very attentive and police. Worth !

At this resort you felt safe, all needs were met within a timely manner, I would have to give a 10 for cleanliness, amenities were amazing, food was great, and last but not least, the staff was very very kind!! Would go back in a "heartbeat!!"

We enjoyed ourselves so much. Good hospitality and nice beautiful beach. The food from the restaurants are very yummy. Wish to return again.

My overall experience was good until I had a negative experience at one of the pool side bars. The bartender stated I could only have Modello draft beer

The hotel offers a good all-inclusive package, but the facilities are a bit dated and regular. The pool is too small for the hotel's capacity

Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful

The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.

We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home

I always used to think cruises are number one but this resort in my opinion was number #1 for 2025.

EVERYTHING WAS GREAT!!! We had a fantastic time; we were 26 strong; ages 16 -73; a family wedding; and we all really enjoyed ourselves!!!!

Everything was amazing! Except for our bathroom - it had a smell that would not go away…

There are not enough waiters! ! There is a sense that they want to serve the guests well but are unable to do so. The food is served very slowly! Serve: The waiters are very enthusiastic and none of them are impatient

Good service and nice resort. Will return. My only disappointment was the drinks. Very watered down and weak. We ended up buying our own alcohol for the room so we can make our own. Other than that had a great time

The main thing for me was the ammount of sunbeds reserved for "privilage members" was almost double the amount than for regualar guests, also the accesible part of the beach was full cover with shades so the only area you could really sunbathe was around the pool and if you didnt have a towel on it by 7,30am good luck

Just had to deal with the noise. Hotel itself is very clean and the common areas are very well decorated and furnished. I ate in all the alacarte restaurants and would highly reccomened Gaucho and the Japanese

In addition, there are many aquatic plants in this sea area, which makes it difficult to swim in the sea. Fortunately, there are two hotel swimming pools. Finally, it is recommended to experience the seaside restaurant

Clean. Amazing service. Great views. Activities. Food variety

I had an amazing stay at Secrets Playa Mujeres in Cancun. The food was delicious, the staff provided excellent service, and the daily activities were fun and well-organized. Everything was very clean and well-maintained

We loved our stay at Secrets, the staff/service was outstanding. Although the majority of the resort gorgeous, it is in need of some upgrading, I understand they will be closing in a week to do that

The hotel is amazing definitely planning an another trip here, Thomas the golf cart driver was excellent and super helpful when we needed to find our way!! If I could give a hundred stars I would

Everything was great! They closed for renovations and i can only image how amazing it will be when it opens back up!

The food in the restaurant is delicious and the evening program is great.

Very nice hotel. food was very good at times. Pool is beautiful and staff friendly.

It is very cost-effective among the all-inclusive hotels in the hotel area, but the rooms may be ordinary because of their age. The supporting facilities such as swimming pool, beach and restaurant are not bad.

The property is beautiful and the cool, sparking pools very nice

Great Vacation. Here celebrating our 8yr Anniversary and a very special Birthday. Very nice atmosphere and extremely nice resort staff. This has been one if our best trips that we've had. Thank you for having us.

Felipe is the hardest worker at the resort. I definitely will be back again soon. Thank you for a great time and thank you for Felipe going above and beyond the call of duty

The number of towels provided was ample. The restaurant service and food were both excellent, no disappointments. They even poured champagne at check-in, and there was also a complimentary bottle of champagne in the room

I think I would pay the same price to stay at a different hotel with more pools and restaurants with a larger beach and better service

The restaurants are average with a bit poor air con. They only thing that I don’t really like is the fragrance that they used at the lobby. Overall, it was a good stay and we may come back in the future

We stayed at secrets the vine for two nights. The hotel is beautiful and the facility is well maintained. Staffs are all friendly and welcoming. We love the room with a great below of the Caribbean Sea

Most romantic, relaxing & awesome paradise to be with your ❤️. Staff are super friendly & caring makes you fell like home. We Will definitely go back again & recommend to everyone i know

It's great value for money and I would recommend it to friends

The security and bell hops were incredible as well. Every time we walked off resort they would check to make sure we were okay and if we needed anything upon return

The room was clean and the service was great. I'd definitely go back again.

Great choices for breakfast and lunch and dinner. Friendly stuff clean pools

You could stay here for weeks at a time and never get bored or run out of things to entertain yourself. We stayed here for a extended weekend to celebrate our 1 yr anniversary and it was the best vacation of my life

A very satisfying vacation. The all-inclusive hotel is really comfortable. It is good for families and couples. It is the first choice for a two or three-day vacation.

You can stay in the hotel and have fun. Every restaurant is delicious all-inclusive. The sea view is great! There is also a dedicated butler in the adult building to serve you at any time. The attitude is really great!