Forza Terra Hotel in Dobrota

We had a rather unpleasant stay here early October. Were meant to stay 6 nights but checked out after 1 night after a sleepless night in a hot room without air conditioning (despite it being advertised as having it), being woken by slamming doors (despite being advertised as soundproof) as well as vomiting after gaining food poisoning from the complementary watermelon in our room on check in. When the bags were brought to the room I enquired about how to cool the room down and she suggested the quickest way was turning it off and opening the doors to the belcony. When it came time to close the doors up for the night the room was still hot so went down to reception to enquire again which was when I was told from 1 October they turn off the air-conditioning and switch to heating! Had we known this we would have never booked this accommodation. The next day when checking out the manager had no sympathy for our situation saying he was suprised about the temperature as no one else had complained and that they switch to heating for efficiency reasons. Why in a 5 star hotel can't I have cooling while the next room have heating, it seems crazy to me and came across as money hungry. The charged us the full 6 nights for only staying 1. While I can't prove that the hotel gave me food poisoning I am certain it did as my husband and I ate the same things that day (which were cooked) except for the watermelon which only I ate and I was the only one vomiting of the two of us. Oh and beware you are not allowed to bring in outside food or drink to your room. If they catch you they will charge you an extra night so you can't even enjoy your view on the balcony with a glass of wine unless you want to pay their exorbitant prices of the mini bar. I've never heard of such thing and again just shows to me that they were money hungry. There is nothing to tell you this until you read the book in the room. Wish I'd taken a photo

We had a rather unpleasant stay here early October. Were meant to stay 6 nights but checked out after 1 night after a sleepless night in a hot room without air conditioning (despite it being advertised as having it), being woken by slamming doors as well as vomiting after gaining food poisoning from the complementary watermelon in our room on check in.

When the bags were brought to the room I enquired about how to cool the room down and she suggested the quickest way was turning it off and opening the doors to the belcony. When it came time to close the doors up for the night the room was still hot so went down to reception to enquire again which was when I was told from 1 October they turn off the air-conditioning and switch to heating! Had we known this we would have never booked this accommodation. The next day when checking out the manager had no sympathy for our situation saying he was suprised about the temperature as no one else had complained and that they switch to heating for efficiency reasons. Why in a 5 star hotel can't I have cooling while the next room have heating, it seems crazy to me and came across as money hungry. The charged us the full 6 nights for only staying 1.

While I can't prove that the hotel gave me food poisoning I am certain it did as my husband and I ate the same things that day (which were cooked) except for the watermelon which only I ate and I was the only one vomiting of the two of us.

Oh and beware you are not allowed to bring in outside food or drink to your room. If they catch you they will charge you an extra night so you can't even enjoy your view on the balcony with a glass of wine unless you want to pay their exorbitant prices of the mini bar. I've never heard of such thing and again just shows to me that they were money hungry. There is nothing to tell you this until you read the book in the room. Wish I'd taken a photo

This hotel claims to have Airconditioning but we were advised upon arrival that the central aircon was turned off. Reasons were not given but the room was hot at 23 degrees Celsius. After a sleepless night, we were met with an argumentative hotel manager who told us they were not turning the aircon on because ostensibly some other guest(s) had wanted it off. That makes no sense to me. I dont think you should advertise having air-conditioned rooms and subsequently turn off the Airconditioning and say it's unavailable because some other guest wants it off. There are literal room controls. If the other guest wants it off, they can turn it off at the wall but for reasons unexplained we were unable to turn it on. We checked out after one night having booked six. They still charged us for in full. No regard for guest comfort from our personal experience and certaintly not a five star accomodation.

One of the main reasons we booked here was the listed and advertised room facility having air-conditioning. We are hot sleepers and need a cold room to get good sleep. The daytime temperature was forecast to be 24c. Upon checking in we found the room to be stuffy and called the front desk. She was very attentive but informed us the air-conditioning has been intentionally turned off and only heating was available through the central air (which I had turned on in attempt to cool the room down). We were told to keep the air off and room would cool down naturally. It didn't. We could not get any sleep due to the heat and lack of circulating air. The next day we decide to check out first thing because we felt we were promised an air conditioned room and we were not provided what we had booked. If you cant get sleep because they've decided to turn the airconditioning it's not going to be a pleasant stay. The staff put us on the phone with the hotel manager who was arguing with us about every irrelevant point, like "but we turn the airconditioning off for October" buddy it's hot out and it doesn't matter, you offered an air-conditioned room and didn't deliver it. "Oh but we have other guests (in a hotel of 12 rooms btw) who want more heating, so we essentially have to endure an uncomfortable hot room in 24 degree heat because someone else allegedly wants an even hotter room? It was the poor attitude and lack of willingness to even try to fix our situation on behalf of the hotel manager's argumentative and inhospitable approach that turned us off more than anything. The person could not be reasoned with. If he had said: yep no worries, we'll turn the AC back on for you. There would not have been an issue. Instead he refused to turn it on, then later claimed it was on (despite him and two other staff telling us it it was turned off). At that point we just left for another hotel. The manager still charged us for the whole stay despite our experience and checking out five days early.