Hôtel Central Palace in Marrakech
✅ Staff described as very helpful, friendly, and multilingual by multiple guests ✅ Excellent location within minutes of Jemaa el-Fnaa square and medina ✅ Rooms are generally clean despite being basic ✅ Reception staff assists with excursions and luggage storage ✅ Good value for price according to several travelers ❌ Reports of rooms being small, cramped, and showing considerable wear ❌ Several guests experienced no hot water and non-functional bathrooms ❌ Some guests mention rude or arrogant staff behavior at reception ❌ Noise levels are high due to thin walls and street traffic ❌ Policies requiring marriage certificates for certain guests caused booking cancellations ❌ Breakfast is not provided by the hotel and is considered overpriced when offered ❌ Overbooking issues and price discrepancies reported at check-out
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Description
Hôtel Central Palace is a two-star hotel in Marrakech offering a range of room types from Economy to Suite. The property features basic amenities including WiFi, laundry services, a garden, and a terrace. Guests have access to a 24-hour front desk and a tour desk to help plan their visits. While some rooms come with private bathrooms, many guests report issues such as lack of hot water and shared bathroom facilities. The hotel accepts pets but the policy states pets are not allowed. Payment methods include major credit cards like MasterCard and Visa. The hotel was built some time ago and has signs of wear, with some rooms described as small and outdated. Despite these drawbacks, the staff frequently receives praise for being helpful and multilingual.
Location
Situated at 59 Sidi Bouloukate Medina, Hôtel Central Palace is just a few minutes’ walk from the famous Jemaa el-Fnaa square, making it convenient for visitors to explore Marrakech’s main attractions on foot. The hotel is approximately 4 km from Menara Airport (RAK). Nearby dining options include Earth Café 186 meters away with positive reviews, and other eateries like KFC Jamaâ El Fna and Le Salama within 300 meters. The location is considered a strong point by many travelers for easy access to the medina and local markets.
Tips
- Choose rooms carefully as some are small and outdated; requesting a room on a higher floor may reduce street noise.
- Confirm payment amounts in advance to avoid discrepancies.
- Be aware the hotel does not provide breakfast, but several inexpensive restaurants are nearby.
Policies and conditions
- Child policies: Children are not permitted to stay at this property
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Breakfast not provided
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, DinersClub, Visa, JSB, UnionPay
- Check in time: 13:00. Check out time: 12:00-12:30.
Services and facilities
- 24-hour reception
- Smoking areas
- Ticket assistance
- Garden
- Terrace
- No elevators
- Laundry
- Dry-cleaning
- Luggage storage
- Free Wi-Fi
- Airport transportation
- Tour assistance
- Library
- Pets Not Allowed
Street view
Video: Hotel Central Palace: Marrakech, Morocco
Map
Reviews
We booked and were assigned different rooms. Terrible, cramped, and very old.
The staff was arrogant and unhelpful.
A friend was given a room on the first day, but nothing worked.
No hot water in almost all the rooms we booked.
My friend had souvenirs stolen from a drawer.
Everything was wrong. I absolutely do not recommend it.
Worst accommodation.
After a 10-hour flight and a 4-hour train ride, my wife and I arrived at the hotel, only to be suddenly asked for a marriage certificate, which the owner claimed was required for check-in.
We have visited over 25 countries, including Muslim-majority countries, and have never been asked for this before and never carry the certificate with us. We even tried to prove our life together with photos and shared history, but we were then forced to cancel our booking.
It is clear that this demand is selective and discriminatory, targeting certain couples rather than being a standard policy.
Later, we discovered that this hotel scams guests. They collaborate with cheap, low-quality riads and use the “marriage certificate” excuse to redirect guests elsewhere at a higher price. In reality, our room had already been sold to someone else before our arrival.
The reception staff were rude, unprofessional, and stressed us, completely ruining our mood after such a long journey.
During our 8 days in Morocco, no other hotel or riad asked for a marriage certificate, and it appears that this supposed rule applies only to Moroccan couples, not foreign tourists.
When my wife politely suggested that if this policy was so important, the hotel should inform guests in advance, the receptionist became extremely rude and hostile toward her.
We strongly do not recommend staying at this hotel. It is dishonest, discriminatory, and unprofessional.
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Frequently asked questions about Hôtel Central Palace
Does Hôtel Central Palace provide breakfast?
No, breakfast is not provided at the hotel.
Are pets allowed at Hôtel Central Palace?
Pets are not allowed at this property despite the services listing.
Is there air conditioning in the rooms?
Some rooms have air conditioning but it may not be sufficient for heating during winter months.
How far is the hotel from Menara Airport?
The hotel is approximately 4 km from Menara Airport (RAK).
What is the hotel’s policy on guests who are unmarried couples?
The hotel has been reported to require a marriage certificate for certain couples, causing some guests to cancel reservations. This policy appears selective and has caused complaints about discrimination.








































